Vehicle Service Concierge

Price Automotive Group; Delaware; On-site; USD 45,000 - 70,000; Full time

Job summary

Price Toyota in New Castle, DE is seeking a Service Advisor to greet customers, coordinate the diagnosis and repair process, and present maintenance options. You will work closely with technicians and parts staff to ensure accurate estimates and timely service, while delivering friendly, professional support that enhances customer satisfaction.

This role requires strong communication, organizational skills, and a commitment to dealership standards in a fast-paced service department.

Qualifications

• Experience as a service advisor or customer-facing role preferred.
• Ability to clearly explain repair options and costs.
• Strong organizational and time-management skills.

Responsibilities

• Greet customers in a timely and friendly manner.
• Coordinate diagnosis and repair with technicians and parts staff.
• Present maintenance menu and provide accurate cost/time estimates.
• Explain technical information to customers clearly and professionally.
• Obtain customer approvals and ensure timely service delivery.
• Maintain records and follow-up on service satisfaction.

Skills

Customer service

Communication

Time management

Job description

Price Toyota in New Castle, DE is seeking a Service Advisor to greet customers, coordinate the diagnosis and repair process, and present maintenance options. You will work closely with technicians and parts staff to ensure accurate estimates and timely service, while delivering friendly, professional support that enhances customer satisfaction.

This role requires strong communication, organizational skills, and a commitment to dealership standards in a fast-paced service department.