Senior Automotive Service Advisor

Toyota of Cleveland; McDonald (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Toyota of Cleveland is seeking an Experienced Service Advisor to greet customers, listen to vehicle concerns, and document them accurately. You will explain services, estimate costs, and coordinate with technicians to ensure repairs are completed efficiently.

The role focuses on delivering exceptional customer service, identifying upsell opportunities, and maintaining organized records using dealership software. A friendly, professional demeanor is essential.

Qualifications

• Excellent communication and listening skills.
• Ability to explain services and costs clearly.
• Strong customer service orientation.
• Experience with dealership software preferred.
• Knowledge of automotive systems helpful.

Responsibilities

• Greet customers, listen to concerns, and document them accurately.
• Explain services, repair options, and associated costs clearly.
• Answer customer questions, address concerns, and ensure they understand the repair process.
• Manage and resolve customer complaints effectively.
• Communicate with technicians to relay customer concerns and ensure repairs are performed efficiently.
• Schedule appointments, manage vehicle drop-off and pick-up, and coordinate with other departments.
• Verify warranty and service contract coverage.
• Prepare and manage repair orders, including labor and parts costs.
• Follow up with customers on service status and ensure timely completion of repairs.

Skills

Strong Communication

Customer Service

Sales Skills

Organizational Skills

Automotive Knowledge

Computer Skills

Problem Solving

Time Management

Job description

Toyota of Cleveland is seeking an Experienced Service Advisor to greet customers, listen to vehicle concerns, and document them accurately. You will explain services, estimate costs, and coordinate with technicians to ensure repairs are completed efficiently.

The role focuses on delivering exceptional customer service, identifying upsell opportunities, and maintaining organized records using dealership software. A friendly, professional demeanor is essential.