Auto Service Advisor - Customer Experience Pro

Delaware Tire Centers - Salisbury; Salisbury (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Delaware Tire Centers is seeking a friendly, customer-service oriented Service Advisor to join our Maryland team. You will be the first point of contact, advising customers on service needs and coordinating with technicians to ensure accurate estimates and parts orders.

Responsibilities include answering phones, preparing documentation, and maintaining a clean, organized sales floor and waiting area. Prior tire and auto experience is a plus, and ASE certification is helpful.

Qualifications

• Excellent customer service and communication abilities.
• Strong verbal and written communication.
• Valid driver's license required.

Responsibilities

• Advising current and potential customers about their service needs.
• Answering phones to assist customers and schedule appointments.
• Providing superior and prompt customer service to walk-ins and callers.
• Preparing necessary sales and service documentation for repairs and estimates.
• Helping to maintain cleanliness and organization on the sales floor and customer waiting area.

Skills

Interpersonal skills

Communication skills

Phone skills

Job description

Delaware Tire Centers is seeking a friendly, customer-service oriented Service Advisor to join our Maryland team. You will be the first point of contact, advising customers on service needs and coordinating with technicians to ensure accurate estimates and parts orders.

Responsibilities include answering phones, preparing documentation, and maintaining a clean, organized sales floor and waiting area. Prior tire and auto experience is a plus, and ASE certification is helpful.