Vehicle Return Specialist – Fast-Paced Customer Service

Byers Auto Group; Vandalia (OH); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Short-Term and Long-Term Disability In

Life Insurance

Paid Training

Career Growth and Advancement Opportun

Employee Discounts on Hertz Car Rental

Résumé du poste

Byers Rental Cars LLC – Hertz Car Rental in Vandalia, OH is seeking an Instant Return Representative to ensure a smooth, friendly vehicle return experience. You will guide customers through the express return process, inspect vehicles, and record accurate rental information with speed and care.

The ideal candidate is detail-oriented, customer-focused, and comfortable in a fast-paced environment where teamwork and sales goals matter.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to accuracy.
• Basic computer proficiency, including Outlook.
• Ability to work effectively in a team-oriented environment.
• Ability to communicate professionally and resolve customer concerns courteously.
• Valid driver's license in good standing (must be over the age of 18).

Responsabilités

• Greet customers and efficiently assist them through the vehicle return process.
• Provide excellent customer service by answering questions and assisting with luggage or other requests.
• Inspect returning vehicles for damage, cleanliness, mileage, and fuel levels.
• Accurately document vehicle mileage, fuel levels, and any damage identified during the return process.
• Immediately report vehicle damage and communicate professionally with customers.
• Assist customers with locating lost or forgotten belongings.
• Maintain an organized, clean, and professional work environment.
• Enter accurate information into company computer systems and tools.
• Follow established vehicle return procedures and other operational processes as directed.
• Work collaboratively with team members to maintain an efficient operation and deliver a consistently positive customer experience.

Connaissances

Verbal communication

Written communication

Attention to detail

Computer literacy

Outlook

Teamwork

Professional communication

Driver's license

Outils

Outlook

Description du poste

Byers Rental Cars LLC – Hertz Car Rental in Vandalia, OH is seeking an Instant Return Representative to ensure a smooth, friendly vehicle return experience. You will guide customers through the express return process, inspect vehicles, and record accurate rental information with speed and care.

The ideal candidate is detail-oriented, customer-focused, and comfortable in a fast-paced environment where teamwork and sales goals matter.