Customer Experience Specialist — Fast-Paced & Flexible Shifts

Hertz; San Antonio (TX); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

Life Insurance (Hertz-paid)

401(k) with company match

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement & Discounts

Pet Insurance & Identity Theft

Theme Park Tickets & Gym Discounts

Job summary

Hertz is seeking a Customer Service Associate to deliver world-class service at the rental counter. You will assist customers with rentals and returns, answer inquiries, and provide directions as needed while maintaining Hertz standards.

The role requires flexible shifts, ability to stand long periods, and a focus on safety and professionalism in a fast-paced environment at our car rental center.

Qualifications

• Passion for customer service and attention to detail.
• Strong computer proficiency, including typing and navigating multiple systems.
• Proficiency in English.
• Excellent written and oral communication.
• Professional appearance and teamwork.

Responsibilities

• Manage the rental and return process per Hertz policies.
• Welcome customers with a smile and provide world-class service.
• Assist customers in the queue to minimize wait times.
• Explain rental rates and charges clearly to customers.
• Prepare rental documents accurately and completely.
• Answer phones and resolve service issues.

Skills

Customer service

English proficiency

Computer skills

Multitasking

Communication

Job description

Hertz is seeking a Customer Service Associate to deliver world-class service at the rental counter. You will assist customers with rentals and returns, answer inquiries, and provide directions as needed while maintaining Hertz standards.

The role requires flexible shifts, ability to stand long periods, and a focus on safety and professionalism in a fast-paced environment at our car rental center.