Collision Estimator: Precision in Damages & Customer Experience

Mobile Auto Solutions, LLC; Owensboro (KY); On-site; USD 70,000 - 81,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Holidays

Health insurance

401(k)

Disability & life

Education opportunities

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Owensboro, KY is seeking an Estimator to provide exceptional customer experiences while preparing accurate vehicle damage estimates and coordinating repairs.

You will communicate with customers and insurers, document required repairs, and support the repair team to meet KPIs. Qualified candidates will have basic computer skills, DRP knowledge, and a valid driver's license.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Job description

Gerber Collision & Glass in Owensboro, KY is seeking an Estimator to provide exceptional customer experiences while preparing accurate vehicle damage estimates and coordinating repairs.

You will communicate with customers and insurers, document required repairs, and support the repair team to meet KPIs. Qualified candidates will have basic computer skills, DRP knowledge, and a valid driver's license.