Vehicle Rental Specialist — Customer Experience & Upsell

UD DOWLAH LLC; Fort Wayne (IN); In loco; USD 25.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

Opportunity for advancement

Training & development

Descrizione del lavoro

Avis Budget is seeking a friendly Vehicle Rental Representative in Fort Wayne, IN. You will be the face of the brand, helping customers choose the right vehicle and delivering a seamless rental experience from check-in to check-out.

You will process reservations, payments, and documents, inspect vehicles, and contribute to fleet readiness. The role involves upselling insurance and add-ons while maintaining accurate records and excellent customer service.

Competenze

• Experience in customer service or rental industry preferred.
• Strong communication and interpersonal skills required.
• Ability to multitask in a fast-paced environment.
• Basic computer skills for processing transactions and reservations.

Mansioni

• Greet and assist customers with vehicle rental reservations, pickups, and returns.
• Process rental agreements, payments, and required documents accurately.
• Inspect vehicles for damage and ensure fleet readiness before and after rentals.
• Upsell services, insurance options, and vehicle upgrades.
• Resolve customer inquiries and complaints professionally.
• Maintain records of inventory, availability, and transactions.
• Coordinate with team for efficient lot operations and turnover.

Conoscenze

Customer service

Communication

Sales

Multitasking

Attention to detail

Formazione

High school diploma or equivalent

Descrizione del lavoro

Avis Budget is seeking a friendly Vehicle Rental Representative in Fort Wayne, IN. You will be the face of the brand, helping customers choose the right vehicle and delivering a seamless rental experience from check-in to check-out.

You will process reservations, payments, and documents, inspect vehicles, and contribute to fleet readiness. The role involves upselling insurance and add-ons while maintaining accurate records and excellent customer service.