Vehicle Rental Representative

UD DOWLAH LLC; Fort Wayne (IN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Job summary

Avis Budget is seeking a friendly Vehicle Rental Representative in Fort Wayne, IN. You will be the face of the brand, helping customers choose the right vehicle and delivering a seamless rental experience from check-in to check-out.

You will process reservations, payments, and documents, inspect vehicles, and contribute to fleet readiness. The role involves upselling insurance and add-ons while maintaining accurate records and excellent customer service.

Qualifications

• Experience in customer service or rental industry preferred.
• Strong communication and interpersonal skills required.
• Ability to multitask in a fast-paced environment.
• Basic computer skills for processing transactions and reservations.

Responsibilities

• Greet and assist customers with vehicle rental reservations, pickups, and returns.
• Process rental agreements, payments, and required documents accurately.
• Inspect vehicles for damage and ensure fleet readiness before and after rentals.
• Upsell services, insurance options, and vehicle upgrades.
• Resolve customer inquiries and complaints professionally.
• Maintain records of inventory, availability, and transactions.
• Coordinate with team for efficient lot operations and turnover.

Skills

Customer service

Communication

Sales

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development

About the Role:

Avis Budget brand is looking for an enthusiastic and customer-focused Vehicle Rental Representative to join our team in Fort Wayne, IN! In this role, you'll be the face of our business, helping customers find the perfect vehicle for their needs while delivering an outstanding rental experience from start to finish.

Responsibilities:

• Greet and assist customers with vehicle rental reservations, pickups, and returns
• Process rental agreements, payments, and required documentation accurately
• Inspect vehicles for damage and ensure fleet readiness before and after rentals
• Upsell additional services, insurance options, and vehicle upgrades to customers
• Resolve customer inquiries, concerns, and complaints in a professional manner
• Maintain accurate records of vehicle inventory, availability, and transactions
• Coordinate with team members to ensure efficient lot operations and vehicle turnaround

Requirements:

• High school diploma or equivalent required
• Valid driver's license with a clean driving record
• Previous customer service, sales, or rental industry experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency for processing transactions and managing reservations
• Reliable, punctual, and detail-oriented with a positive attitude

About Us:

Avis Budget is a trusted vehicle rental provider serving the Fort Wayne, IN community with reliable transportation solutions. We pride ourselves on delivering exceptional customer experiences and maintaining a quality fleet to meet every customer's needs. Our team enjoys a supportive work environment where every employee plays a vital role in our continued success.