Vehicle Reconditioning Operations Coordinator II

Cox Automotive Inc.; Matteson (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Public holidays

Job summary

Cox Automotive Inc. operates a Vehicle Operations Support function that oversees reconditioning for wholesale and retail channels, ensuring accurate data entry and timely delivery.

The role monitors reconditioning activities and manages client expectations, with emphasis on accuracy of information and documentation in the system. Responsibilities include maintaining client agreements, processing charges, and analyzing throughput reports, while coordinating with Recon Shop and finance teams to

Qualifications

• High School Diploma or equivalent.
• 2 years of clerical or administrative support experience.
• Valid driver's license and clean driving record.
• Excellent communication and organizational skills.
• Advanced computer software skills.

Responsibilities

• Perform clerical and administrative duties relating to vehicle recon fulfillment, meeting all clients' SLAs.
• Maintain client account agreements, vehicle files, records of reconditioning completion, and other required information.
• Create, maintain, and audit accurate charges for reconditioning fees for vehicles processed.
• Analyze and manage clients' reports and vehicle throughput via daily report/query capabilities.
• Perform data entry and verify customer vehicle information is accurately recorded in the system.
• Respond to client and corporate inquiries, provide quality service, and assist in problem resolution.
• Receive vehicle and registration information from clients interested in reconditioning services.
• Enter all pertinent information into software applications, AS400, and RPP, and approve work requested by the client.
• Utilize AS400/VCF/RPP to monitor and track vehicle repairs.
• Communicate with Recon Shop management and posting & procurement to meet client SLAs.
• Monitor vehicles through the reconditioning fulfillment process to ensure timeline commitments are met.
• Review completed work to ensure tracking and processing are achieved or exceeded.
• Work with finance/local management to ensure customers are charged accurately.
• Demonstrate safety commitment by following safety procedures and supporting Safety Excellence.

Skills

Communication skills

Organizational skills

Office software

Clerical experience

Attention to detail

Education

High School Diploma

Tools

AS400

RPP

VCF

Job description

Cox Automotive Inc. operates a Vehicle Operations Support function that oversees reconditioning for wholesale and retail channels, ensuring accurate data entry and timely delivery.

The role monitors reconditioning activities and manages client expectations, with emphasis on accuracy of information and documentation in the system. Responsibilities include maintaining client agreements, processing charges, and analyzing throughput reports, while coordinating with Recon Shop and finance teams to