Vehicle Operations Liaison & Client Experience

Cox Automotive; Oceanside (CA); Hybrid; USD 27,000 - 41,000; Full time

Job summary

Cox Automotive is seeking a Vehicle Operations Support Specialist in the United States (CA Oceanside area) to deliver exceptional client experiences and drive operational success across auction and reconditioning locations.

You will coordinate repair progress, collaborate with maintenance and procurement teams, and maintain strong relationships with commercial accounts and vendors while ensuring accurate information and adherence to SOPs.

Qualifications

• Proven experience in operations, client service, and team leadership in automotive or auction.
• Strong understanding of cosmetic and mechanical repair processes.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities across remote and physical locations.
• Commitment to safety and continuous improvement.

Responsibilities

• Track repair progress, monitor timelines, and communicate updates to clients, transportation teams, and internal stakeholders.
• Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work.
• Cultivate relationships with commercial account representatives, major clients, and vendors.
• Partner with procurement and parts suppliers to verify pricing, availability, and sourcing.
• Coordinate sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information per client SOPs.
• Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.
• Serve as a liaison between departments, clients, and vendors to resolve issues and ensure a positive experience.
• Communicate process changes, challenges, and account updates to managers and stakeholders.
• Model safe behaviors and adhere to all safety guidelines.
• Actively participate in safety initiatives, team huddles, and continuous improvement efforts aligned with Safety Excellence.
• Strategically align Cox Automotive's suite of products and services with client business models to drive success.
• Promote upselling opportunities through strong client relationships and service excellence.

Skills

Communication

Organizational skills

Problem solving

Team leadership

Safety compliance

Multi-location coordination

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Cox Automotive is seeking a Vehicle Operations Support Specialist in the United States (CA Oceanside area) to deliver exceptional client experiences and drive operational success across auction and reconditioning locations.

You will coordinate repair progress, collaborate with maintenance and procurement teams, and maintain strong relationships with commercial accounts and vendors while ensuring accurate information and adherence to SOPs.