Maintenance Scheduling & Customer Care Coordinator

Penske; Wichita (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

Penske is seeking a Customer Service Coordinator in Wichita, KS to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. Typical shift is Monday through Friday, 7:00 am to 3:30 pm, with duties including customer communications, parts availability, and vendor coordination.

Requirements include at least 2 years in customer service, 1+ year hands-on mechanical experience, and preferred supervisory or service administration experience.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred; service department administration preferred.
• High School diploma or equivalent required; advanced degrees preferred.

Responsibilities

• Develop daily/weekly workforce plans considering customer needs, repairs, parts, and technician skills.
• Communicate maintenance updates, scheduling changes, billing concerns, and service issues with customers.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Oversee outside vendors and ensure quality and schedule adherence.
• Provide excellent customer service to encourage repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as needed.
• Perform additional tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Mechanical experience

Scheduling software

DOT/OSHA compliance

Education

High School diploma or equivalent

Associates Degree/Technical School/Bachelors degree preferred

Technical Training preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske is seeking a Customer Service Coordinator in Wichita, KS to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. Typical shift is Monday through Friday, 7:00 am to 3:30 pm, with duties including customer communications, parts availability, and vendor coordination.

Requirements include at least 2 years in customer service, 1+ year hands-on mechanical experience, and preferred supervisory or service administration experience.