Vehicle Experience Specialist — Demos & Tech Training

Bobby Rahal Automotive Group; Donaldsons Crossroads (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Bobby Rahal Automotive Group is seeking a Product Genius to deliver engaging, informative vehicle demonstrations and ensure customers understand operation and features. This role emphasizes a customer-first experience and clear communication of vehicle capabilities.

You will support the sales team, answer product questions, and help customers as they explore technologies and options. The position offers career growth, competitive pay, benefits, and a commitment to excellence.

Qualifications

• Detail oriented and excels in a fast-paced, results driven environment
• Ability to speak effectively before groups of clients or employees
• Professional and friendly skills with a passion for customer service
• Strong computer skills, to include Microsoft Office Suite
• Ability to multi-task
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• High School Diploma or equivalent required, secondary schooling preferred
• Successfully pass a pre-employment background and driving record check

Responsibilities

• Ensures that the vehicle has met all pre-delivery checklist requirements.
• Assesses customer knowledge and priorities to personalize delivery.
• Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
• Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options.
• Resolves customer inquiries for vehicle technology issues.
• Directs customers to additional information resources.
• Assists customers at the service drive.
• Trains the sales/service staff on key technologies and how to best explain and demonstrate them to a customer.
• Answers product questions on the telephone and during walk-ins.
• Trouble shoots vehicle technology features.
• Give other team members a helping hand with their duties, as needed

Skills

Public speaking

Customer service

Detail oriented

MS Office

Multi-task

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Bobby Rahal Automotive Group is seeking a Product Genius to deliver engaging, informative vehicle demonstrations and ensure customers understand operation and features. This role emphasizes a customer-first experience and clear communication of vehicle capabilities.

You will support the sales team, answer product questions, and help customers as they explore technologies and options. The position offers career growth, competitive pay, benefits, and a commitment to excellence.