Administrative Support Specialist

Driveway Home Office; Medford (OR); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

PTO: 80 hours front-loaded on day 1

401(k) Retirement Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Driveway is seeking an Administrative Support Specialist in Medford, OR to coordinate customer vehicle purchases through the virtual process and ensure all DMV paperwork is accurate and processed timely.

You will review titles, print and upload documents, resolve title issues with customers and teams, and maintain records in Salesforce and Smart Sheets. Strong organization, discretion, and MS Office proficiency are essential.

Qualifications

• Strong organizational and time-management skills with exceptional attention to detail.
• Excellent verbal, written, and interpersonal communication abilities.
• Proficiency in Microsoft Office Suite and common CRM tools; DMV knowledge preferred.

Responsibilities

• Review consumer title and supporting documents and verify accuracy.
• Print, prepare, audit, and upload required paperwork to complete vehicle purchases.
• Work with customers and internal teams to resolve title issues as needed.
• Communicate with customers via chat, phone, and CRM/email regarding purchase paperwork.
• Receive and verify return documents and transactions (trade-ins, payoffs).
• Document processes in Salesforce and Smart Sheets for quality tracking.

Skills

Organizational skills

Attention to detail

Communication skills

MS Office proficiency

Data entry / document handling

Discretion with confidential info

DMV knowledge

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Salesforce

Smart Sheets

Excel

Outlook

Job description

DrivewayDriveway.com | Administrative Support SpecialistDriveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!The Administrative Support Specialist is responsible for coordinating customer vehicle purchases through the virtual process and ensuring all purchase and DMV paperwork is accurate and processed timely.Location: Medford OR (on-site)Schedule: Monday - Friday, 8:00am–5:00pmCompensation: The full range for this position is $16.85–$24.05 annually. The anticipated starting pay is $19.00–$20.00, determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in process in accordance with applicable pay equity and transparency laws.What You'll DoReview consumer title and supporting documents and verify accuracyPrint, prepare, audit, and upload required paperwork to complete vehicle purchasesWork directly with customers and internal teams when needed to resolve title issuesCommunicate effectively with customers through chat, phone, and CRM/emailAnswer customer questions regarding the purchase paperworkReceive return documents and verify transaction accuracy and completion (trade-in, payoffs)Scan deal jacket to initiate vehicle payoffIndependently work assigned queuesDocument all processes in Salesforce and Smart Sheets to ensure quality trackingTimely and accurately process titling work in assigned states or regionsIdentify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issuesAdditional work and tasks as neededWhat You'll BringStrong organizational and time-management skills with exceptional attention to detailExcellent verbal, written, and interpersonal communication abilitiesProficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams, etc.)Ability to multitask, prioritize effectively, and handle sensitive information with discretion and confidentialityActive listening and critical-thinking skillsDMV knowledge preferredProven ability to adapt quickly to role needs and work independently with minimal supervisionHigh school diploma or equivalent required; bachelor’s degree in a related field preferredPrior experience in a business office environment preferredWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid HolidaysPTO: 80 hours front-loaded on day 1Short and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsFor a more detailed view, visit: https://totalrewards.lithiadriveway.com/High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.