Automotive Service Advisor

Chevrolet Silverado LTD; Easton, Northern (MD, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Preston Automotive Group's service department in Easton, MD seeks a Service Advisor to bridge technicians and customers, explain repair recommendations, and suggest essential maintenance to keep vehicles safe.

You will greet guests, inspect vehicles, estimate service duration, follow up on status, and help meet sales goals while delivering an exceptional customer experience.

Qualifications

• Candidates must provide an exceptional customer experience.
• Strong communication and organizational skills.
• Ability to follow directions and stay organized within a structured process.
• Valid driver’s license and an acceptable, safe driving record.
• High school diploma or equivalent.

Responsibilities

• Greet customers and focus on them when they arrive.
• Perform a vehicle walk-around and inspect every vehicle.
• Provide an estimate of the length of the service visit.
• Follow up with customers on the status of their vehicle via their preferred communication platform.
• Advise customers on maintenance or repair work needed to keep their vehicle safe.
• Communicate frequently with technicians and parts staff.
• Become an expert on product knowledge to assist with customer questions.
• Meet or exceed targeted sales goals.
• Follow up with customers post-visit to ensure expectations were met.

Skills

Communication

Attention to detail

Customer service

Relationship building

Sales mindset

Follow-through

Education

High school diploma or equivalent

Job description

Description

As a Service Advisor with the Preston Automotive Group, you’ll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician’s recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane

Regardless of your experience, there are specific qualities that all service advisors must share

• Great relationship person
• Fantastic communication skills
• An outward desire to help others
• Incredible attention to detail
• Follows directions
• True to word(following through on all commitments)
• Focus always on the customer
• Always finishes projects
• Great production manager
• Great salesperson
• Smiles even in the worst situations
• Thrives in a structured and process driven environment
• Always sell the value of the service or repair
• Preforms incredible active deliveries.

What to expect in this role:

• Review your appointments – some may be set by a BDC representative or dealership website.
• Greet and focus on customers when they arrive.
• Perform a vehicle walk-around and inspect every vehicle.
• Provide an estimate of the length of time the service visit will take.
• Follow up with customers on the status of their vehicle via their preferred communication platform.
• Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.
• Communicate frequently with technicians and parts associates.
• Become an expert on product knowledge to assist with customer questions.
• Meet or exceed targeted sales goals.
• Follow up with customers post visit to ensure we met their expectations.

Requirements

What are the requirements for this job?

• Ability to provide an exceptional customer experience
• Drive to achieve personal goals
• Attention to detail
• Communication and organizational skills
• Constant follow up before and after the service visit
• Valid driver’s license and an acceptable, safe driving record
• High school diploma or equivalent