Lead Automotive Service Advisor: Drive Customer Experience

Preston Automotive Group; Hurlock (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Preston Automotive Group is seeking a Service Advisor to join our service department. You will act as the liaison between technicians and customers, explaining recommendations and proposing maintenance to keep vehicles safe. You will take ownership of the customer experience and support service lane performance.

You will greet customers, walk around vehicles, estimate service times, and communicate status via preferred channels. A minimum of 3+ years’ experience and a valid license are required.

Qualifications

• Minimum 3+ years' experience required.
• Ability to provide an exceptional customer experience.
• Drive to achieve personal goals.
• Attention to detail.
• Communication and organizational skills.
• Constant follow up before and after the service visit.
• Valid driver’s license and a safe driving record.
• High school diploma or equivalent

Responsibilities

• Review your appointments – some may be set by a BDC representative or dealership website.
• Greet and focus on customers when they arrive.
• Perform a vehicle walk-around and inspect every vehicle.
• Provide an estimate of the length of time the service visit will take.
• Follow up with customers on the status of their vehicle via their preferred communication platform.
• Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.
• Communicate frequently with technicians and parts associates.
• Become an expert on product knowledge to assist with customer questions.
• Meet or exceed targeted sales goals.
• Follow up with customers post visit to ensure we met their expectations.

Skills

Excellent customer service

Communication skills

Attention to detail

Goal oriented

Follow-up skills

Education

High school diploma or equivalent

Job description

Preston Automotive Group is seeking a Service Advisor to join our service department. You will act as the liaison between technicians and customers, explaining recommendations and proposing maintenance to keep vehicles safe. You will take ownership of the customer experience and support service lane performance.

You will greet customers, walk around vehicles, estimate service times, and communicate status via preferred channels. A minimum of 3+ years’ experience and a valid license are required.