Automotive Service Advisor

Preston Automotive Group; Easton (MD); On-site; USD 40,000 - 65,000; Full time

Job summary

Preston Automotive Group is seeking a Service Advisor to join our service department in Maryland. You will be the go-between for technicians and customers, explaining technician recommendations and suggesting necessary maintenance to keep vehicles safe.

This role emphasizes exceptional customer experience, clear communication, and meeting sales targets through accurate service explanations and timely follow-up with guests.

Qualifications

• Demonstrates excellent customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Meticulous attention to detail in handling vehicle service needs.
• Follows through on commitments and ensures customer satisfaction.
• Able to explain service recommendations and value of repairs/saves to customers.

Responsibilities

• Greet customers and focus on their needs when they arrive at the service department.
• Conduct a vehicle walk-around and inspect the vehicle thoroughly.
• Provide an accurate estimate of service time and potential repairs.
• Communicate status updates to customers via preferred contact method.
• Coordinate with technicians and parts staff to relay customer needs.
• Educate customers on recommended maintenance and repair options.
• Meet or exceed targeted service and sales goals.
• Follow up with customers after each visit to confirm satisfaction.

Skills

Customer focus

Excellent communication

Attention to detail

Follow-through

Sales aptitude

Education

High school diploma or equivalent

Job description

Description

As a Service Advisor with the Preston Automotive Group, you'll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician's recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane

Regardless of your experience, there are specific qualities that all service advisors must share

• Great relationship person
• Fantastic communication skills
• An outward desire to help others
• Incredible attention to detail
• Follows directions
• True to word(following through on all commitments)
• Focus always on the customer
• Always finishes projects
• Great production manager
• Great salesperson
• Smiles even in the worst situations
• Thrives in a structured and process driven environment
• Always sell the value of the service or repair
• Preforms incredible active deliveries.

What To Expect In This Role

• Review your appointments - some may be set by a BDC representative or dealership website.
• Greet and focus on customers when they arrive.
• Perform a vehicle walk-around and inspect every vehicle.
• Provide an estimate of the length of time the service visit will take.
• Follow up with customers on the status of their vehicle via their preferred communication platform.
• Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.
• Communicate frequently with technicians and parts associates.
• Become an expert on product knowledge to assist with customer questions.
• Meet or exceed targeted sales goals.
• Follow up with customers post visit to ensure we met their expectations.

Requirements

What are the requirements for this job?

• Ability to provide an exceptional customer experience
• Drive to achieve personal goals
• Attention to detail
• Communication and organizational skills
• Constant follow up before and after the service visit
• Valid driver's license and an acceptable, safe driving record
• High school diploma or equivalent