Vascular Clinic Front Desk & Care Coordinator

Partner's Healthcare; Dover (NH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional开发

Job summary

Mass General Brigham seeks a Clinic/Practice Assistant for Wentworth Health Partners Cardiovascular Group. The role supports our Vascular Surgery team and ensures smooth daily operations, from patient check-in to records and referrals, in a fast-paced outpatient setting.

You will greet patients, manage appointments, handle calls, and assist with documentation and prior authorizations, contributing to a welcoming and efficient clinic experience.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant preferred.
• Strong customer service and a professional communication style.
• Ability to multitask, prioritize, and stay organized in a fast-paced outpatient setting.
• Comfort using office technology, phone systems, and standard workflows including filing, copying, scanning, printing, and faxing.
• Strong written and verbal communication; ability to take complete and accurate messages.
• Medical terminology knowledge and referral coordination experience strongly preferred.

Responsibilities

• Greet and assist patients, creating a warm and professional first impression.
• Support patient check-in and check-out, appointment scheduling, and appointment record maintenance.
• Answer incoming calls, assist with routine inquiries, take accurate messages, and route calls appropriately.
• Process referrals, diagnostic orders, lab orders, billing forms, and documentation for the medical record.
• Monitor patient flow and waiting room activity to support an efficient and positive practice experience.
• Request patient medical records and laboratory test results as needed.
• Open and distribute mail and faxes, scan documents, file materials, and complete general clerical tasks.
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Support practice leadership, clinicians, and peers with day-to-day operational needs.
• Serve as a resource for scheduling, registration, and billing systems, including assisting or training others when appropriate.

Skills

Customer service

Communication

Multitasking

Organizational skills

Professionalism

Education

High school diploma or equivalent

Certified Medical Administrative Assistant preferred

Tools

Office technology

Phone systems

Job description

Mass General Brigham seeks a Clinic/Practice Assistant for Wentworth Health Partners Cardiovascular Group. The role supports our Vascular Surgery team and ensures smooth daily operations, from patient check-in to records and referrals, in a fast-paced outpatient setting.

You will greet patients, manage appointments, handle calls, and assist with documentation and prior authorizations, contributing to a welcoming and efficient clinic experience.