Hybrid Heart & Vascular Patient Access Specialist

Massachusetts General Hospital; Boston (MA); Hybrid; USD 21,000 - 34,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham in Boston, MA seeks a friendly, organized Practice Assistant II for the Heart & Vascular Institute Access Office. In this role you will help patients navigate care by coordinating appointments, handling inquiries, and supporting daily practice operations in a hybrid, full-time role.

You will collaborate with clinical staff to ensure smooth scheduling, billing, and records management, develop customer service skills, and contribute to a positive patient experience within our

Qualifications

• High school diploma or equivalent.
• 2-3 years of office experience.
• Medical terminology experience preferred.
• Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
• Strong written and verbal communication skills with the ability to manage patient inquiries and professional correspondence effectively.
• Excellent organizational, multitasking, and time management skills.
• Ability to manage routine and non-routine phone inquiries, resolve routine issues, and maintain accurate records.
• Ability to follow established protocols, manage competing priorities, and collaborate effectively in a busy healthcare environment.

Responsibilities

• Serve as a key point of contact for patients, providing friendly, professional assistance with scheduling, registration, and general inquiries.
• Coordinate patient appointments, maintain accurate scheduling records, and support patient check-in and check-out processes as needed.
• Answer incoming calls, respond to patient inquiries, and appropriately manage messages related to prior authorizations, prescription refills, provider questions, and test results.
• Process patient billing forms, scan documentation into medical records, and request outside medical records and laboratory results as needed.
• Support daily administrative operations, including managing correspondence, preparing schedules, filing, and maintaining organized patient records.
• Collect co-payments when required and assist with routine registration and billing processes.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues as needed.
• Support more complex administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned.
• Collaborate with clinical and administrative teams to help ensure smooth practice operations and a positive patient experience.

Skills

Microsoft Office Suite

Communication skills

Organizational skills

Multitasking

Customer service

Office experience (2-3 years)

Medical terminology experience

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Mass General Brigham in Boston, MA seeks a friendly, organized Practice Assistant II for the Heart & Vascular Institute Access Office. In this role you will help patients navigate care by coordinating appointments, handling inquiries, and supporting daily practice operations in a hybrid, full-time role.

You will collaborate with clinical staff to ensure smooth scheduling, billing, and records management, develop customer service skills, and contribute to a positive patient experience within our