Neurosurgery Clinic Assistant: Patient Care & Ops

Mass General Brigham; Needham Corner (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham is seeking a Clinic/Practice Assistant to provide welcoming front‑desk support at our Peabody location. You will schedule visits, handle check‑in/check‑out, answer calls, and help coordinate patient records and communications within a fast‑paced outpatient setting.

The role emphasizes strong customer service, organization, and teamwork, with onsite hours and a typical 40‑hour work week. CMAA certification is preferred.

Qualifications

• High school diploma or equivalent required.
• CMAA certification is preferred.
• Experience in a community-based or outpatient medical practice is advantageous.

Responsibilities

• Welcome and assist patients to create a positive visit experience.
• Schedule appointments and manage front‑desk records.
• Answer phones, take messages, and route inquiries as needed.
• Support billing forms, co‑pays, and patient documentation.
• Coordinate with care teams on records, lab results, and prior authorizations.

Skills

Customer service

Communication

Organization

Phone handling

Microsoft Office

Education

High school diploma or equivalent

CMAA preferred

Tools

Epic

Job description

Mass General Brigham is seeking a Clinic/Practice Assistant to provide welcoming front‑desk support at our Peabody location. You will schedule visits, handle check‑in/check‑out, answer calls, and help coordinate patient records and communications within a fast‑paced outpatient setting.

The role emphasizes strong customer service, organization, and teamwork, with onsite hours and a typical 40‑hour work week. CMAA certification is preferred.