Compassionate Clinic Assistant - Front Desk & Admin

Partner's Healthcare; Dover (NH); On-site; USD 50,692,000 - 66,477,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Job summary

Mass General Brigham is seeking a Clinic/Practice Assistant for our Wentworth Health Partners women\'s health center in Dover, NH. You will support daily administrative and clinical operations, coordinate patient visits, respond to calls, and help create a welcoming, efficient patient experience in a high-volume outpatient setting.

You will schedule appointments, maintain records, assist with check-in/check-out, handle referrals and billing tasks, and collaborate with clinicians and leadership

Qualifications

• High school diploma or equivalent required.
• Up to one year of healthcare office experience required.
• Basic proficiency with Microsoft Office applications.
• Knowledge of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use a phone system, manage non-routine calls, and resolve routine issues appropriately.
• Clear and effective verbal and written communication skills, including composing and editing emails, memos, and letters and taking complete, accurate messages.
• Strong organization and time-management skills, with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.

Responsibilities

• Perform routine administrative and clerical duties that support the clinical service and physician practice.
• Schedule patient appointments and maintain accurate appointment records.
• Welcome and assist patients throughout their visit.
• Answer incoming calls, respond to routine questions, take messages, and route inquiries appropriately.
• Support check-in, check-out, patient flow, and waiting room activity.
• Process referrals, diagnostic and laboratory orders, prior authorizations, and registration information.
• File and scan documents, print schedules, and maintain patient records.
• Obtain medical records and laboratory test results.
• Process patient billing forms and, when required, accept co-payments.
• Open and distribute mail and faxes, and prepare forms, records, schedules, and memos as directed.
• Provide general support to practice leadership, clinicians, and colleagues.

Skills

Communication

Time management

Organization

Phone skills

Written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mass General Brigham is seeking a Clinic/Practice Assistant for our Wentworth Health Partners women\'s health center in Dover, NH. You will support daily administrative and clinical operations, coordinate patient visits, respond to calls, and help create a welcoming, efficient patient experience in a high-volume outpatient setting.

You will schedule appointments, maintain records, assist with check-in/check-out, handle referrals and billing tasks, and collaborate with clinicians and leadership