Patient Access Specialist - Heart & Vascular

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Hybrid work arrangement

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass and employee per​

Retirement plan

Job summary

Mass General Brigham is seeking a friendly, organized Practice Assistant II for the Heart & Vascular Institute Access Office. The role centers on coordinating appointments, handling inquiries, and supporting efficient practice operations to enhance the patient experience.

You will serve as a bridge between patients and care teams, managing registration, billing, and scheduling. The position offers hybrid work, career development, and a collaborative environment focused on cardiovascular care.

Qualifications

• 2–3 years of office experience required.
• Medical terminology experience preferred.
• Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.

Responsibilities

• Serve as a key point of contact for patients, providing scheduling assistance.
• Coordinate patient appointments and support check-in/check-out processes.
• Answer calls, respond to inquiries, and manage messages related to authorizations, refills, and test results.
• Process billing forms, scan documents, and request outside records as needed.
• Support daily administrative operations and maintain organized patient records.
• Collect co-payments and assist with registration and billing processes.
• Act as Super User for scheduling, registration, and billing systems and train colleagues.
• Assist with complex scheduling, including surgical scheduling and provider changes.

Skills

Office experience

Medical terminology

Microsoft Office

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Mass General Brigham is seeking a friendly, organized Practice Assistant II for the Heart & Vascular Institute Access Office. The role centers on coordinating appointments, handling inquiries, and supporting efficient practice operations to enhance the patient experience.

You will serve as a bridge between patients and care teams, managing registration, billing, and scheduling. The position offers hybrid work, career development, and a collaborative environment focused on cardiovascular care.