Valve Solutions Engineer & Customer Advocate

NECI; Foxborough (MA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Vacation time

Paid holidays

401k and ESOP

Job summary

NECI seeks an Application Engineer in Massachusetts to own the full lifecycle of valve solutions from initial discussion to delivery. You’ll work between technical problem solving, customer engagement, and commercial results, collaborating with Account Managers and Order Management to ensure customer success.

Ideal candidates bring hands-on valve experience, comfort with customer conversations, and the ability to explain complex solutions clearly.

Qualifications

• Bachelor's degree in Engineering (Mechanical/Industrial/Chemical) preferred; 0–5 years in valves or related tech.
• Hands-on familiarity with control valves, isolation valves, and/or safety relief valves, including sizing and selection.
• Experience in a customer facing role solving technical problems directly with customers.
• Ability to explain technical solutions clearly to engineers and non-engineers.
• Strong follow-through with ownership and involvement until customer needs are met.
• Results-oriented mindset with drive to grow the business alongside customers.
• Strong organizational skills and ability to manage multiple requests and priorities.

Responsibilities

• Propose and sell valve solutions by listening to customer requirements and recommending the right configuration and approach.
• Grow NECI’s valve automation business by promoting total valve solutions across industries.
• Achieve sales goals for new product initiatives by engaging in product launches and identifying needs.
• Provide technical support through start-up calibration, troubleshooting, and issue resolution.
• Coordinate on-time delivery by assessing needs, working with suppliers, and owning outcomes.
• Identify and develop new sales opportunities while maintaining CRM data.
• Partner with Account Managers on growth strategies and territory plans.
• Contribute to NECI’s quality management system through continuous improvement.
• Attend factory trainings and professional development to stay sharp.
• Keep the team informed of market conditions and competitive activity.

Skills

Valve expertise

Customer-facing experience

Explain technical solutions

Owns follow-through

Results oriented

Organizational skills

Education

Bachelor's degree in Engineering (Mechanical/Industrial/Chemical)

Tools

CRM platform

Job description

NECI seeks an Application Engineer in Massachusetts to own the full lifecycle of valve solutions from initial discussion to delivery. You’ll work between technical problem solving, customer engagement, and commercial results, collaborating with Account Managers and Order Management to ensure customer success.

Ideal candidates bring hands-on valve experience, comfort with customer conversations, and the ability to explain complex solutions clearly.