Senior Application Engineer

New England Controls Inc; Foxborough (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Unlimited Vacation Time Policy

401(k) and Employee Stock Ownership Plan

Tuition Reimbursement

Pet Insurance

Paid Holidays

Maternity Leave

Job summary

New England Controls Inc is seeking a Senior Application Engineer in Foxborough, Massachusetts. This role involves closely working with sales teams to support opportunities and ensure customer satisfaction aligned with core values. Candidates should possess over 8 years of experience in technical support, communication, and valve automation.

The position offers competitive perks including unlimited vacation, 401(k) plan, and tuition reimbursement.

Qualifications

• 8+ years of relevant work experience.
• Proven experience in customer-facing roles with a passion for engagement.
• Ability to develop and price solutions while maintaining quality standards.

Responsibilities

• Produce and provide proposals for customer solutions based on requirements.
• Grow the valve automation business to meet sales goals.
• Provide technical support during start-up and resolve issues.

Skills

Customer-facing roles

Communication skills

Negotiation skills

Technical support

Problem solving

Valve automation knowledge

Tools

IFS and CRM systems

Job description

Role Summary

We are looking for a Senior Application Engineer to work closely with our sales teams to support sales opportunities and ensure high-level customer service and satisfaction in accordance with our Core Values.

Duties and Responsibilities

• Produce and provide proposals for customer solutions by listening to and evaluating customer requirements and proposing innovative solutions.
• Grow valve automation business to meet sales goals by promoting NECI’s reputation as a total valve supplier and developing product knowledge.
• Achieve sales results for new product initiatives through participation in launches, probing customer needs, and applying new technology and product offerings.
• Provide technical support to customers during start‑up, checkout, and calibration, resolving issues based on principles and internal procedures.
• Follow through on all customer orders, returns, credits, and invoicing to a satisfactory resolution.
• Support on‑time delivery by assessing customer needs, negotiating due dates, and expediting with suppliers to meet expectations.
• Identify new sales opportunities, maintain accurate customer data in IFS, and support account growth strategies.
• Participate actively in quality systems and preventive actions to reduce quality deficiencies.
• Participate in the company’s safety and health program and report compliance issues.
• Maintain professional competency through training, workshops, and development opportunities.
• Inform management of market conditions and competitor activities in the territory.

Qualifications

• 8+ years of relevant work experience.
• Competitive spirit and self‑motivated to exceed goals and drive growth.
• Proven experience in customer‑facing roles; passion for people and engagement.
• Knowledge of valve automation and related product lines.
• Ability to develop and price solutions, meet deadlines, and maintain quality standards.
• Strong communication and negotiation skills.
• Ability to use IFS and other customer‑relationship systems.
• Experience with technical support and problem solving.
• Experience in a fast‑moving environment and ability to prioritize tasks.
• Knowledge of safety and quality programs.
• Flexible Spending or Health Savings Accounts.
• Unlimited Vacation Time Policy.
• 10 Paid Holidays.
• 12 Paid Weeks Maternity Leave.
• Retirement Savings: 401(k) and Employee Stock Ownership Plan.
• Pet Insurance.
• Employee Referral Bonus.
• Tuition Reimbursement.
• Company Paid STD, LTD, and Life Insurance.

Must be currently authorized to work in the United States.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.