Valve Solutions Engineer & Customer Advocate

New England Controls Inc; Town of Amherst (NY); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Unlimited Vacation Time

12 Paid Holidays

Birthing Week Leave 12 Weeks

401(k)

Employee Stock Ownership Plan

Pet Insurance

Tuition Reimbursement

Life Insurance

Job summary

New England Controls Inc. is seeking an Application Engineer to own the full lifecycle of valve solutions from first conversation to final delivery. This role sits between technical problem solving, customer engagement, and commercial outcomes.

You will collaborate with Account Managers and Order Management to bring valve expertise directly to customer conversations and ensure accurate, timely solutions. Experience with valves and a customer-facing role is essential for success.

Qualifications

• Bachelor's degree in Engineering (Mechanical, Industrial, or Chemical) required.
• 0–5+ years of experience in valves or valve automation, process control, instrumentation, or related technologies.
• Hands-on familiarity with control valves, isolation valves, and/or safety relief valves including sizing, selection, and application.
• Experience in a customer-facing role solving technical problems for customers.
• Ability to explain technical solutions clearly to both engineering and non-engineering audiences.
• Strong follow-through and ownership to ensure customer needs are met.
• Results-oriented mindset with drive to grow a business with customers.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Propose and sell valve solutions by listening to customer requirements and recommending configuration and application approach.
• Grow NECI's valve automation business across ball valves, butterfly valves, and complete solutions.
• Achieve sales goals by engaging in product launches and identifying customer needs.
• Provide technical support from start-up through troubleshooting and resolution.
• Coordinate on-time delivery by assessing needs and working with suppliers.
• Develop new sales opportunities while maintaining CRM data.
• Partner with Account Managers on growth strategies and territory plans.
• Contribute to NECI's quality management system through continual improvement.
• Attend factory training and principal-based sessions to stay sharp.
• Inform team about market conditions and competitive activity.

Skills

Valve expertise

Customer engagement

Technical communication

Problem solving

Organizational skills

Education

Bachelor's degree in Engineering

Job description

New England Controls Inc. is seeking an Application Engineer to own the full lifecycle of valve solutions from first conversation to final delivery. This role sits between technical problem solving, customer engagement, and commercial outcomes.

You will collaborate with Account Managers and Order Management to bring valve expertise directly to customer conversations and ensure accurate, timely solutions. Experience with valves and a customer-facing role is essential for success.