Application Engineer

New England Controls Inc; Town of Amherst (NY); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Unlimited Vacation Time

12 Paid Holidays

Birthing Week Leave 12 Weeks

401(k)

Employee Stock Ownership Plan

Pet Insurance

Tuition Reimbursement

Life Insurance

Job summary

New England Controls Inc. is seeking an Application Engineer to own the full lifecycle of valve solutions from first conversation to final delivery. This role sits between technical problem solving, customer engagement, and commercial outcomes.

You will collaborate with Account Managers and Order Management to bring valve expertise directly to customer conversations and ensure accurate, timely solutions. Experience with valves and a customer-facing role is essential for success.

Qualifications

• Bachelor's degree in Engineering (Mechanical, Industrial, or Chemical) required.
• 0–5+ years of experience in valves or valve automation, process control, instrumentation, or related technologies.
• Hands-on familiarity with control valves, isolation valves, and/or safety relief valves including sizing, selection, and application.
• Experience in a customer-facing role solving technical problems for customers.
• Ability to explain technical solutions clearly to both engineering and non-engineering audiences.
• Strong follow-through and ownership to ensure customer needs are met.
• Results-oriented mindset with drive to grow a business with customers.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Propose and sell valve solutions by listening to customer requirements and recommending configuration and application approach.
• Grow NECI's valve automation business across ball valves, butterfly valves, and complete solutions.
• Achieve sales goals by engaging in product launches and identifying customer needs.
• Provide technical support from start-up through troubleshooting and resolution.
• Coordinate on-time delivery by assessing needs and working with suppliers.
• Develop new sales opportunities while maintaining CRM data.
• Partner with Account Managers on growth strategies and territory plans.
• Contribute to NECI's quality management system through continual improvement.
• Attend factory training and principal-based sessions to stay sharp.
• Inform team about market conditions and competitive activity.

Skills

Valve expertise

Customer engagement

Technical communication

Problem solving

Organizational skills

Education

Bachelor's degree in Engineering

Job description

Empowering our Partners to Advance the World.

NECI is an Emerson Impact Partner and provider of industrial automation and digital transformation solutions and services. We solve process, automation, and data integration challenges in therapeutics, energy, and manufacturing with a broad portfolio of product, project, and service capabilities. Our experienced team has a deep knowledge of people, process and systems and relentlessly seeks to drive the outcomes that empower our partners to advance the world. Join in our mission!

Current job opportunities are posted here as they become available.

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About NECI

NECI is an Emerson Impact Partner and provider of industrial automation and digital transformation solutions and services. We solve process, automation, and data integration challenges in therapeutics, energy, and manufacturing with a broad portfolio of product, project, and service capabilities. Our experienced team has a deep knowledge of people, process and systems and relentlessly seeks to drive the outcomes that empower our partners to advance the world. Join in our mission!

The Role

We are looking for an Application Engineer to own the full lifecycle of valve solutions for our customers from first conversation to final delivery. This is not a pure engineering role, and it is not a pure sales role. The best fit is someone who thrives in the space between technical problem solving, customer engagement, and commercial results.

You will work closely with Account Managers and Order Management, bringing your valve expertise directly to customer conversations, and be the person customers trust to get it right.

What You'll Do

• Propose and sell valve solutions - including control, isolation, and safety relief valves - by listening to customer requirements and recommending the right configuration, sizing, and application approach
• Grow NECI's valve automation business by promoting our reputation as a total valve supplier for ball valves, butterfly valves, valve automation, and complete solutions across a range of industrial customers and process industries
• Achieve sales goals for new product initiatives by engaging in NECI and principal product launches, uncovering customer needs, and applying the latest technology offerings
• Provide technical support to customers through start-up, calibration, troubleshooting, and issue resolution and follow through until the problem is solved
• Coordinate on-time delivery by assessing customer needs, working with suppliers, and taking ownership when customer satisfaction is at risk
• Identify and develop new sales opportunities while maintaining accurate customer and opportunity data in our CRM platform
• Partner closely with Account Managers on account growth strategies and territory plans
• Contribute to NECI's quality management system through continuous improvement, corrective actions, and cross-functional collaboration
• Stay sharp by attending factory training, principal-based sessions, and professional development opportunities
• Keep the team informed of market conditions and competitive activity in the territory

What You'll Bring

• Bachelor's degree in Engineering Mechanical, Industrial, or Chemical preferred
• 0-5+ years of experience in a role involving valves, valve automation, process control, instrumentation, or related industrial technologies
• Hands‑on familiarity with control valves, isolation valves, and/or safety relief valves including sizing, selection, and application
• Experience in a customer-facing role, even if your title was not "sales" what matters is that you have worked directly with customers to solve technical problems
• The ability to explain technical solutions clearly to both engineering and non-engineering audiences
• Strong follow‑through - you take ownership and stay involved until the customer gets what they need
• A results‑oriented mindset with genuine drive to grow a business alongside the customers you support
• Strong organizational skills, ability to work on multiple requests simultaneously and manage competing priorities
• Flexible Spending or Health Savings Accounts
• Unlimited Vacation Time Policy
• 10 Paid Holidays
• 12 Paid Weeks Birthing Parent Leave
• Retirement Savings: 401(k) and Employee Stock Ownership Plan
• Pet Insurance
• Employee Referral Bonus
• Tuition Reimbursement
• Company Paid STD, LTD, and Life Insurance

Compensation:

This position offers a base salary range of $75,000 to $100000, based on experience and qualifications. The role is also eligible for a variable compensation plan.

The posted salary range represents a good faith estimate of the expected compensation for this role at the time of posting. Final compensation will be determined based on factors such as relevant experience, skills, qualifications, internal equity, and business needs.

On-Site Requirements

This position requires a full on‑site presence 5 days per week during the first 4‑6 months. Following that period, the role will be on‑site four days per week, including Monday, Wednesday, and Thursday, with the fourth on‑site day alternating between Tuesday or Friday depending on business needs.

Must be currently authorized to work in the United States.