Valve Solutions Engineer - Technical & Customer-Facing

NECI; Town of Amherst (NY); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive Medical, Dental & Vision

Flexible Spending or Health Savings

Unlimited Vacation Time

10 Paid Holidays

12 Paid Weeks Birthing Parent Leave

401(k) & Employee Stock Ownership Plan

Pet Insurance

Employee Referral Bonus

Tuition Reimbursement

STD/LTD & Life Insurance

Job summary

NECI is seeking an Application Engineer to own the full lifecycle of valve solutions for customers from initial conversation to final delivery. This role blends technical problem solving, customer engagement, and commercial results, working closely with Account Managers and Order Management to bring valve expertise to customer conversations.

The candidate will promote NECI as a total valve supplier across ball and isolation valves, support calibration and start-up, and drive on-time delivery

Qualifications

• Bachelor's degree in Engineering (Mechanical, Industrial, or Chemical) preferred.
• 0–5+ years experience with valves, valve automation, process control, instrumentation, or related technologies.
• Hands-on familiarity with control, isolation, and safety relief valves including sizing, selection, and application.
• Experience in customer-facing role solving technical problems with customers.
• Ability to explain technical solutions to both engineering and non-engineering audiences.
• Strong follow-through with ownership until the customer gets what they need.
• Results-oriented mindset with drive to grow a business alongside customers.
• Strong organizational skills to handle multiple requests and priorities.

Responsibilities

• Propose and sell valve solutions by listening to customer requirements and recommending configuration, sizing, and approach.
• Grow NECI's valve automation business across ball valves, butterfly valves, and complete solutions.
• Meet sales goals for new product initiatives by engaging in product launches and identifying customer needs.
• Provide technical support through start-up, calibration, troubleshooting, and issue resolution.
• Coordinate on-time delivery by assessing needs, working with suppliers, and owning delivery when needed.
• Develop new sales opportunities while maintaining accurate CRM data for customers and opportunities.
• Collaborate with Account Managers on growth strategies and territory plans.
• Contribute to NECI's quality management system through continuous improvement and cross-functional work.
• Attend factory trainings and product sessions for ongoing professional development.
• Monitor market conditions and competitive activity in the territory.

Skills

Valve experience

Customer-facing

Technical problem solving

Account coordination

Communication

Education

Bachelor's degree in Engineering

Job description

NECI is seeking an Application Engineer to own the full lifecycle of valve solutions for customers from initial conversation to final delivery. This role blends technical problem solving, customer engagement, and commercial results, working closely with Account Managers and Order Management to bring valve expertise to customer conversations.

The candidate will promote NECI as a total valve supplier across ball and isolation valves, support calibration and start-up, and drive on-time delivery