Valve & Asset Repair Service Coordinator (Overtime)

New England Controls Inc; Auburn (MA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending or Health Savings

10 Paid Holidays

12 Paid Weeks Birthing Parent Leave

Pet Insurance

401(k) and ESOP

Employee Referral Bonus

Professional Development Reimbursement

Company Paid STD/LTD/Life Insurance

Job summary

New England Controls Inc is seeking a Service Coordinator to support NECI's valve and asset repair business. This role offers hands-on training and a path to grow in a dynamic industrial service environment.

You will coordinate work orders, schedule work, and communicate with customers, technicians, vendors, and internal teams, learning valve repair workflows from quote to closeout. Significant overtime is available during outages, with on-site work five days per week.

Qualifications

• Experience in service coordination is welcome but not required.
• Mechanical aptitude and interest in understanding how equipment works.
• Willingness to learn technical information through hands-on training.
• Strong computer skills and comfort learning new business systems.
• Familiarity with Microsoft 365 and attention to detail.
• Ability to communicate effectively with customers, technicians, vendors, and internal teams.
• Strong sense of urgency, accountability, and follow-through.

Responsibilities

• Work with customers, sales, technicians, vendors, and subcontractors to help scope, quote, schedule, and execute repair and service work.
• Create, manage, and update work orders for valve and asset repair jobs.
• Coordinate shop and field service activity from the initial customer request through job completion and closeout.
• Communicate schedule changes, scope changes, and job updates to customers and internal stakeholders.
• Use the IFS business system to create proposals, work orders, customer orders, and purchase orders.
• Support post-job reconciliation, service reporting, and repair documentation.
• Help ensure repair orders, field service orders, and subcontractor scopes are complete and accurate.
• Maintain organized customer records and internal service documentation.
• Learn the fundamentals of valve repair, instrumentation, rotating equipment, and shop and field service operations.

Skills

Mechanical aptitude

Strong communication skills

Willingness to learn

Strong computer skills

Microsoft 365 proficiency

Tools

IFS ERP system

Job description

New England Controls Inc is seeking a Service Coordinator to support NECI's valve and asset repair business. This role offers hands-on training and a path to grow in a dynamic industrial service environment.

You will coordinate work orders, schedule work, and communicate with customers, technicians, vendors, and internal teams, learning valve repair workflows from quote to closeout. Significant overtime is available during outages, with on-site work five days per week.