Technical Service Coordinator — Valve & Asset Repairs

New England Controls Inc; Auburn (MA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Highly competitive Medical, Dental, &視

Flexible Spending or Health Savings

10 Paid Holidays

12 Paid Weeks Birthing Parent Leave

Pet Insurance

Retirement Savings: 401(k) and ESOP

Employee Referral Bonus

Professional Development Reimbursement

Company Paid STD, LTD, and Life

Job summary

NECI is seeking a technically capable Service Coordinator to support its valve and asset repair business. This role serves as a critical liaison between customers, sales, service providers, manufacturers, and subcontractors.

The Service Coordinator ensures service engagements are accurately scoped, efficiently executed, and delivered to customer expectations through strong mechanical understanding, systems expertise, and proactive coordination.

Qualifications

• Bachelor’s degree or equivalent hands-on experience in a mechanical or industrial services environment.
• Demonstrated mechanical aptitude with valves, instruments, rotating equipment, and repair processes.
• Strong proficiency with enterprise systems and applications (IFS experience a plus) and Microsoft 365.
• Solid project coordination skills with high attention to detail and data accuracy.
• Ability to communicate effectively with technical and non-technical stakeholders, influencing outcomes through professionalism and technical credibility.
• Strong desire and ability to deepen technical knowledge within industrial service and repair operations.

Responsibilities

• Collaborate with sales, customers, and service providers to technically scope, plan, quote, and execute shop and field service work.
• Create, manage, and maintain work orders for valve and asset repair operations, ensuring accuracy, prioritization, and timely execution.
• Coordinate with outage management, shop personnel, and field service teams throughout the full service lifecycle - from initial scope and quoting through execution and closeout.
• Proactively manage changes to service scope, schedule, or priorities, clearly communicating impacts to all stakeholders.
• Leverage the IFS Business System to generate proposals, work orders, customer orders, and purchase orders.
• Perform post-outage cost reconciliation and deliver detailed repair and service reports.
• Develop and maintain shop repair orders, field service orders, and subcontractor scopes of work with technical clarity.
• Maintain complete and accurate customer and internal service documentation.

Skills

Bachelor's degree

Mechanical aptitude

IFS / Enterprise systems

Microsoft 365

Project coordination

Stakeholder communication

Education

Bachelor's degree

Tools

IFS

Microsoft 365

Job description

NECI is seeking a technically capable Service Coordinator to support its valve and asset repair business. This role serves as a critical liaison between customers, sales, service providers, manufacturers, and subcontractors.

The Service Coordinator ensures service engagements are accurately scoped, efficiently executed, and delivered to customer expectations through strong mechanical understanding, systems expertise, and proactive coordination.