Service Coordinator

NECI; Auburn (MA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending or Health Savings

Accrued Vacation Time

12 Paid Weeks Birthing Parent Leave

Pet Insurance

401(k) and ESOP

Employee Referral Bonus

Professional Development Reimbursement

STD/LTD/Life Insurance

Job summary

NECI, including NYNE Mechanical, seeks a technically capable Service Coordinator to support valve and asset repair operations in Auburn, MA. You will act as a critical liaison among customers, sales, service providers, manufacturers, and subcontractors to ensure accurate scoping, efficient execution, and delivery to customer expectations through strong mechanical understanding and proactive coordination.

Responsibilities include technically scoping, planning, quoting, and managing shop and field

Qualifications

• Bachelor’s degree or equivalent hands-on experience in mechanical/industrial services.
• Mechanical aptitude to discuss valves, instrumentation, rotating equipment, and repair processes.
• Proficiency with enterprise systems (IFS a plus) and Microsoft 365.
• Strong project coordination with attention to data accuracy.
• Effective communication with technical and non-technical stakeholders.
• Desire to deepen technical knowledge in industrial service and repair operations.

Responsibilities

• Collaborate with sales, customers, and service providers to scope, plan, quote, and execute shop and field work.
• Create, manage, and maintain work orders for valve and asset repair operations.
• Coordinate with outage management, shop personnel, and field teams across the full service lifecycle.
• Proactively manage changes to scope, schedule, or priorities and communicate impacts.
• Use IFS to generate proposals, work orders, customer orders, and purchase orders.
• Perform post-outage cost reconciliation and deliver detailed reports.
• Develop and maintain shop and field service orders and subcontractor scopes of work.
• Maintain complete and accurate customer and internal service documentation.

Skills

Mechanical aptitude

Project coordination

Customer interaction

Valves/instrumentation knowledge

IFS experience (a plus)

MS 365 proficiency

Education

Bachelor’s degree or equivalent hands-on experience in mechanical/industrial environment

Tools

IFS

Enterprise systems

Job description

About NYNE

NYNE Mechanical, a division of NECI, is a team of talented problem solvers who can see beyond the immediate effect of a breakdown to the root cause. Our entrepreneurial culture encourages and rewards those who can think like our clients and make recommendations to improve their uptime performance.

About NYNE

NYNE Mechanical, a division of NECI, is a team of talented problem solvers who can see beyond the immediate effect of a breakdown to the root cause. Our entrepreneurial culture encourages and rewards those who can think like our clients and make recommendations to improve their uptime performance.

Here’s What You’ll Get

• Highly competitive Medical, Dental, and Vision Insurance
• Flexible Spending or Health Savings Accounts
• Accrued Vacation Time
• 10 Paid Holidays
• 12 Paid Weeks Birthing Parent Leave
• Pet Insurance
• Retirement Savings: 401(k) and Employee Stock Ownership Plan
• Employee Referral Bonus
• Professional Development Reimbursement
• Company Paid STD, LTD, and Life Insurance

The Role

We are seeking a technically capable Service Coordinator to support NECI’s valve and asset repair business. This role serves as a critical technical and operational liaison between customers, sales, service providers, manufacturers, and subcontractors. The Service Coordinator ensures service engagements are accurately scoped, efficiently executed, and delivered to customer expectations through strong mechanical understanding, systems expertise, and proactive coordination.

How You’ll Be Successful

• Respond quickly and confidently to customer inquiries, including technical questions related to valves, instrumentation, rotating equipment, and asset repair strategies.
• Manage multiple concurrent service activities, balancing changing priorities in a fast-paced technical environment.
• Demonstrate strong ownership, organization, and accountability across complex service workflows.
• Apply technical judgment, attention to detail, and structured problem-solving to resolve service and execution challenges.

What You’ll Do

• Collaborate with sales, customers, and service providers to technically scope, plan, quote, and execute shop and field service work.
• Create, manage, and maintain work orders for valve and asset repair operations, ensuring accuracy, prioritization, and timely execution.
• Coordinate with outage management, shop personnel, and field service teams throughout the full service lifecycle—from initial scope and quoting through execution and closeout.
• Proactively manage changes to service scope, schedule, or priorities, clearly communicating impacts to all stakeholders.
• Leverage the IFS Business System to generate proposals, work orders, customer orders, and purchase orders.
• Perform post-outage cost reconciliation and deliver detailed repair and service reports.
• Develop and maintain shop repair orders, field service orders, and subcontractor scopes of work with technical clarity.
• Maintain complete and accurate customer and internal service documentation.

What You’ll Bring

• Bachelor’s degree (Engineering, Technical, or Business discipline preferred) or equivalent hands‑on experience in a mechanical or industrial services environment.
• Demonstrated mechanical aptitude with the ability to understand and discuss valves, instruments, rotating equipment, and repair processes.
• Strong proficiency with enterprise systems and applications (IFS experience a plus) and Microsoft 365.
• Solid project coordination skills with high attention to detail and data accuracy.
• Ability to communicate effectively with technical and non-technical stakeholders, influencing outcomes through professionalism and technical credibility.
• Strong desire and ability to deepen technical knowledge within industrial service and repair operations.

The starting pay range for this position is $27-$32/hour depending on experience.

Must be currently authorized to work in the United States.

Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of NECI. NECI will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Please Note: NECI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.