Service Coordinator

NECI; City of Auburn (NY); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Job summary

NYNE NYNE Mechanical, a division of NECI, seeks a Service Coordinator to support valve and asset repair operations. You will act as a technical and operational liaison among customers, sales, service providers, manufacturers and subcontractors to ensure engagements are scoped, executed and delivered to expectations.

The role requires mechanical understanding, systems knowledge (IFS a plus), and proactive coordination across multiple service workflows.

Qualifications

• Demonstrated mechanical aptitude with valves, instrumentation, rotating equipment, and repair processes.
• Bachelor's degree in Engineering/Technical or Business or equivalent hands-on experience preferred.
• Strong proficiency with enterprise systems; IFS experience a plus and Microsoft 365.

Responsibilities

• Collaborate with sales, customers, and service providers to technically scope, plan, quote, and execute shop and field service work.
• Create, manage and maintain work orders for valve and asset repair operations with accuracy and prioritization.
• Coordinate with outage management, shop personnel, and field service teams during the full service lifecycle from scope to closeout.
• Proactively manage changes to scope, schedule, or priorities and communicate impacts to stakeholders.
• Leverage the IFS Business System to generate proposals, work orders, customer orders and purchase orders.
• Perform post-outage cost reconciliation and deliver detailed repair and service reports.
• Develop and maintain shop and field service orders and subcontractor scopes of work.

Skills

Mechanical aptitude

Project coordination

Effective communication

Ability to work with technical and non

Attention to detail

Education

Bachelor's degree in Engineering/Technical or Business

Tools

IFS

Microsoft 365

Job description

About NYNE NYNE Mechanical

a division of NECI is a team of talented problem solvers who can see beyond the immediate effect of a breakdown to the root cause Our entrepreneurial culture encourages and rewards those who can think like our clients and make recommendations to improve their uptime performance

Her e's What Youll Get

• Highly competitive Medical Dental and Vision Insurance
• Flexible Spending or Health Savings Accounts
• Accrued Vacation Time
• 10 Paid Holidays
• 12 Paid Weeks Birthing Parent Leave
• Pet Insurance
• Retirement Savings 401k and Employee Stock Ownership Plan
• Employee Referral Bonus
• Professional Development Reimbursement
• Company Paid STD LTD and Life Insurance

The Role

We are seeking a technically capable Service Coordinator to support NECIs valve and asset repair business This role serves as a critical technical and operational liaison between customers sales service providers manufacturers and subcontractors The Service Coordinator ensures service engagements are accurately scoped efficiently executed and delivered to customer expectations through strong mechanical understanding systems expertise and proactive coordination

How Youll Be Successful

• Respond quickly and confidently to customer inquiries including technical questions related to valves instrumentation rotating equipment and asset repair strategies
• Manage multiple concurrent service activities balancing changing priorities in a fast paced technical environment
• Demonstrate strong ownership organization and accountability across complex service workflows
• Apply technical judgment attention to detail and structured problem solving to resolve service and execution challenges

What Youll Do

• Collaborate with sales customers and service providers to technically scope plan quote and execute shop and field service work
• Create manage and maintain work orders for valve and asset repair operations ensuring accuracy prioritization and timely execution
• Coordinate with outage management shop personnel and field service teams throughout the full service lifecyclefrom initial scope and quoting through execution and closeout
• Proactively manage changes to service scope schedule or priorities clearly communicating impacts to all stakeholders
• Leverage the IFS Business System to generate proposals work orders customer orders and purchase orders
• Perform post outage cost reconciliation and deliver detailed repair and service reports
• Develop and maintain shop repair orders field service orders and subcontractor scopes of work with technical clarity
• Maintain complete and accurate customer and internal service documentation

What Youll Bring

• Bachelors degree Engineering Technical or Business discipline preferred or equivalent hands on experience in a mechanical or industrial services environment
• Demonstrated mechanical aptitude with the ability to understand and discuss valves instruments rotating equipment and repair processes
• Strong proficiency with enterprise systems and applications IFS experience a plus and Microsoft 365
• Solid project coordination skills with high attention to detail and data accuracy
• Ability to communicate effectively with technical and non technical stakeholders influencing outcomes through professionalism and technical credibility
• Strong desire and ability to deepen technical knowledge within industrial service and repair operations

The starting pay range for this position is 27 32hour depending on experience

Must be currently authorized to work in the United States

Policy on Third Party Unsolicited Resume Submissions Please note that any third party unsolicited resume submissions will immediately become the property of NECI NECI will not pay any fee to a submitting employment agency person or entity unless a signed agreement is established

Please Note NECI is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity sexual orientation national origin disability protected veteran status or any other characteristic protected by law