Service Coordinator

New England Controls Inc; Auburn (MA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Highly competitive Medical, Dental, &視

Flexible Spending or Health Savings

10 Paid Holidays

12 Paid Weeks Birthing Parent Leave

Pet Insurance

Retirement Savings: 401(k) and ESOP

Employee Referral Bonus

Professional Development Reimbursement

Company Paid STD, LTD, and Life

Job summary

NECI is seeking a technically capable Service Coordinator to support its valve and asset repair business. This role serves as a critical liaison between customers, sales, service providers, manufacturers, and subcontractors.

The Service Coordinator ensures service engagements are accurately scoped, efficiently executed, and delivered to customer expectations through strong mechanical understanding, systems expertise, and proactive coordination.

Qualifications

• Bachelor’s degree or equivalent hands-on experience in a mechanical or industrial services environment.
• Demonstrated mechanical aptitude with valves, instruments, rotating equipment, and repair processes.
• Strong proficiency with enterprise systems and applications (IFS experience a plus) and Microsoft 365.
• Solid project coordination skills with high attention to detail and data accuracy.
• Ability to communicate effectively with technical and non-technical stakeholders, influencing outcomes through professionalism and technical credibility.
• Strong desire and ability to deepen technical knowledge within industrial service and repair operations.

Responsibilities

• Collaborate with sales, customers, and service providers to technically scope, plan, quote, and execute shop and field service work.
• Create, manage, and maintain work orders for valve and asset repair operations, ensuring accuracy, prioritization, and timely execution.
• Coordinate with outage management, shop personnel, and field service teams throughout the full service lifecycle - from initial scope and quoting through execution and closeout.
• Proactively manage changes to service scope, schedule, or priorities, clearly communicating impacts to all stakeholders.
• Leverage the IFS Business System to generate proposals, work orders, customer orders, and purchase orders.
• Perform post-outage cost reconciliation and deliver detailed repair and service reports.
• Develop and maintain shop repair orders, field service orders, and subcontractor scopes of work with technical clarity.
• Maintain complete and accurate customer and internal service documentation.

Skills

Bachelor's degree

Mechanical aptitude

IFS / Enterprise systems

Microsoft 365

Project coordination

Stakeholder communication

Education

Bachelor's degree

Tools

IFS

Microsoft 365

Job description

Empowering our Partners to Advance the World.

NECI is an Emerson Impact Partner and provider of industrial automation and digital transformation solutions and services. We solve process, automation, and data integration challenges in therapeutics, energy, and manufacturing with a broad portfolio of product, project, and service capabilities. Our experienced team has a deep knowledge of people, process and systems and relentlessly seeks to drive the outcomes that empower our partners to advance the world. Join in our mission!

Current job opportunities are posted here as they become available.

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NYNE Mechanical, a division of NECI, is a team of talented problem solvers who can see beyond the immediate effect of a breakdown to the root cause. Our entrepreneurial culture encourages and rewards those who can think like our clients and make recommendations to improve their uptime performance.

Here’s What You’ll Get

• Highly competitive Medical, Dental, and Vision Insurance


• Flexible Spending or Health Savings Accounts


• 10 Paid Holidays


• 12 Paid Weeks Birthing Parent Leave


• Pet Insurance


• Retirement Savings: 401(k) and Employee Stock Ownership Plan


• Employee Referral Bonus


• Professional Development Reimbursement


• Company Paid STD, LTD, and Life Insurance

The Role

We are seeking a technically capable Service Coordinator to support NECI's valve and asset repair business. This role serves as a critical technical and operational liaison between customers, sales, service providers, manufacturers, and subcontractors. The Service Coordinator ensures service engagements are accurately scoped, efficiently executed, and delivered to customer expectations through strong mechanical understanding, systems expertise, and proactive coordination.

How You’ll Be Successful

• Respond quickly and confidently to customer inquiries, including technical questions related to valves, instrumentation, rotating equipment, and asset repair strategies.


• Manage multiple concurrent service activities, balancing changing priorities in a fast-paced technical environment.


• Demonstrate strong ownership, organization, and accountability across complex service workflows.


• Apply technical judgment, attention to detail, and structured problem-solving to resolve service and execution challenges.

What You’ll Do

• Collaborate with sales, customers, and service providers to technically scope, plan, quote, and execute shop and field service work.


• Create, manage, and maintain work orders for valve and asset repair operations, ensuring accuracy, prioritization, and timely execution.


• Coordinate with outage management, shop personnel, and field service teams throughout the full service lifecycle - from initial scope and quoting through execution and closeout.


• Proactively manage changes to service scope, schedule, or priorities, clearly communicating impacts to all stakeholders.


• Leverage the IFS Business System to generate proposals, work orders, customer orders, and purchase orders.


• Perform post-outage cost reconciliation and deliver detailed repair and service reports.


• Develop and maintain shop repair orders, field service orders, and subcontractor scopes of work with technical clarity.


• Maintain complete and accurate customer and internal service documentation.

What You’ll Bring

• Bachelor’s degree (Engineering, Technical, or Business discipline preferred) or equivalent hands‑on experience in a mechanical or industrial services environment.


• Demonstrated mechanical aptitude with the ability to understand and discuss valves, instruments, rotating equipment, and repair processes.


• Strong proficiency with enterprise systems and applications (IFS experience a plus) and Microsoft 365.


• Solid project coordination skills with high attention to detail and data accuracy.


• Ability to communicate effectively with technical and non-technical stakeholders, influencing outcomes through professionalism and technical credibility.


• Strong desire and ability to deepen technical knowledge within industrial service and repair operations.

The starting pay range for this position is $27-$32/hour depending on experience.

Must be currently authorized to work in the United States.

Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of NECI. NECI will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Please Note: NECI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.