Valve & Industrial Service Coordinator

New England Controls Inc; Auburn (MA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending or Health Savings

10 Paid Holidays

12 Paid Weeks Birthing Parent Leave

Pet Insurance

401(k) and ESOP

Employee Referral Bonus

Professional Development Reimbursement

Company Paid STD/LTD/Life Insurance

Job summary

New England Controls Inc is seeking a Service Coordinator to support NECI's valve and asset repair business. This role offers hands-on training and a path to grow in a dynamic industrial service environment.

You will coordinate work orders, schedule work, and communicate with customers, technicians, vendors, and internal teams, learning valve repair workflows from quote to closeout. Significant overtime is available during outages, with on-site work five days per week.

Qualifications

• Experience in service coordination is welcome but not required.
• Mechanical aptitude and interest in understanding how equipment works.
• Willingness to learn technical information through hands-on training.
• Strong computer skills and comfort learning new business systems.
• Familiarity with Microsoft 365 and attention to detail.
• Ability to communicate effectively with customers, technicians, vendors, and internal teams.
• Strong sense of urgency, accountability, and follow-through.

Responsibilities

• Work with customers, sales, technicians, vendors, and subcontractors to help scope, quote, schedule, and execute repair and service work.
• Create, manage, and update work orders for valve and asset repair jobs.
• Coordinate shop and field service activity from the initial customer request through job completion and closeout.
• Communicate schedule changes, scope changes, and job updates to customers and internal stakeholders.
• Use the IFS business system to create proposals, work orders, customer orders, and purchase orders.
• Support post-job reconciliation, service reporting, and repair documentation.
• Help ensure repair orders, field service orders, and subcontractor scopes are complete and accurate.
• Maintain organized customer records and internal service documentation.
• Learn the fundamentals of valve repair, instrumentation, rotating equipment, and shop and field service operations.

Skills

Mechanical aptitude

Strong communication skills

Willingness to learn

Strong computer skills

Microsoft 365 proficiency

Tools

IFS ERP system

Job description

Empowering our Partners to Advance the World.

NECI is an Emerson Impact Partner and provider of industrial automation and digital transformation solutions and services. We solve process, automation, and data integration challenges in therapeutics, energy, and manufacturing with a broad portfolio of product, project, and service capabilities. Our experienced team has a deep knowledge of people, process and systems and relentlessly seeks to drive the outcomes that empower our partners to advance the world. Join in our mission!

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NYNE Mechanical, a division of NECI, is a team of talented problem solvers who can see beyond the immediate effect of a breakdown to the root cause. Our entrepreneurial culture encourages and rewards those who can think like our clients and make recommendations to improve their uptime performance.

Here’s What You’ll Get

• Highly competitive Medical, Dental, and Vision Insurance
• Flexible Spending or Health Savings Accounts
• 10 Paid Holidays
• 12 Paid Weeks Birthing Parent Leave
• Pet Insurance
• Retirement Savings: 401(k) and Employee Stock Ownership Plan
• Employee Referral Bonus
• Professional Development Reimbursement
• Company Paid STD, LTD, and Life Insurance

The Role

We are looking for a Service Coordinator to support NECI's valve and asset repair business.

This is an excellent opportunity for someone with strong mechanical aptitude, organization, and customer service skills who wants to build a career in an industrial service environment. We are prepared to provide hands-on training to the right person.

The role combines customer coordination, work order management, scheduling, and day-to-day support for our shop and field service teams. You will learn how valve and equipment repairs are scoped, quoted, scheduled, completed, and documented.

There is a significant amount of overtime available, particularly during customer outages and other busy periods. This creates a strong opportunity for someone who wants to increase their earnings and is comfortable working additional hours when needed.

If you are mechanically inclined, eager to learn, and interested in a role with substantial overtime earning potential, we encourage you to apply, even if you do not have direct valve or industrial service experience.

How You’ll Be Successful

• Bring a strong work ethic, mechanical curiosity, and willingness to learn—we will teach you the technical side of the business.
• Respond quickly and professionally to customer questions, service requests, and schedule changes.
• Stay organized while managing multiple jobs, changing priorities, and time-sensitive requests.
• Take ownership of work orders, communication, and follow-through.
• Build productive relationships with customers, technicians, vendors, and internal teams.
• Be dependable and willing to work available overtime, especially during our busiest periods in Spring and Fall.

What You’ll Do

• Work with customers, sales, technicians, vendors, and subcontractors to help scope, quote, schedule, and execute repair and service work.
• Create, manage, and update work orders for valve and asset repair jobs.
• Coordinate shop and field service activity from the initial customer request through job completion and closeout.
• Communicate schedule changes, scope changes, and job updates to customers and internal stakeholders.
• Use the IFS business system to create proposals, work orders, customer orders, and purchase orders.
• Support post-job reconciliation, service reporting, and repair documentation.
• Help ensure repair orders, field service orders, and subcontractor scopes are complete and accurate.
• Maintain organized customer records and internal service documentation.
• Learn the fundamentals of valve repair, instrumentation, rotating equipment, and shop and field service operations.

What You’ll Bring

• Experience in service coordination, service writing, inside sales, dispatch, maintenance, repair, shop operations, manufacturing, or another mechanical environment is welcome - not required.
• Mechanical aptitude and an interest in understanding how equipment works.
• A willingness and ability to learn technical information through hands-on training.
• Strong computer skills and comfort learning new business systems.
• Familiarity with Microsoft 365 and strong attention to detail.
• The ability to communicate effectively with customers, technicians, vendors, and internal teams.
• A strong sense of urgency, accountability, and follow-through.

Nice to Have

• Experience in a mechanical, industrial, manufacturing, service, automotive, or equipment-repair environment.
• Experience creating quotes, work orders, purchase orders, or service documentation.
• Experience supporting field service scheduling, outage work, dispatch, or shop operations.
• Previous experience with IFS or a similar ERP or work-order system.

Compensation:?

This position offers an hourly pay rate of $22-$32/hr, based on experience and qualifications. The role is also eligible for overtime pay for hours worked over 40 in a week.

The posted salary range represents a good faith estimate of the expected compensation for this role at the time of posting. Final compensation will be determined based on factors such as relevant experience, skills, qualifications, internal equity, and business needs.

On-Site Requirements

This position requires a full on-site presence 5 days per week?

Must be currently authorized to work in the United States.

Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of NECI. NECI will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Please Note: NECI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.