Value Realization Manager: ROI & Customer Success (Remote)

Accruent; United States; Hybrid; USD 106,000 - 177,000; Full time

Job summary

Accruent is seeking a Value Realization Manager, a strategic customer-facing role focused on quantifying, tracking, and communicating value delivered by Accruent’s software and services. You will partner with sales teams to develop business cases, perform ROI analyses, and support executive conversations to drive retention and expansion.

The role requires collaboration with Sales, Value Realization, Services, and Product teams, and involves enabling sellers with value-based selling content and

Qualifications

• 3–6 years of experience in customer value, sales engineering, customer success, management consulting, or financial analysis in a B2B SaaS/tech company.
• Proven ability to conduct ROI modeling, build business cases, or perform data-driven customer impact analysis.
• Strong communication and presentation skills with ability to translate data into compelling narratives.
• Experience working with customers and cross-functional teams in fast-paced environments.
• Proficiency in Excel, PowerPoint, and CRM systems such as Salesforce.

Responsibilities

• Partner with Account Executives and Value Realization teams to understand customer goals and pain points.
• Lead value discovery sessions and build business cases for strategic opportunities.
• Conduct ROI, TCO, and cost-benefit analyses to show financial impact of solutions.
• Deliver value-focused presentations to executives and stakeholders.
• Establish frameworks to measure pre- and post-implementation success metrics.
• Track realized value through adoption, cost savings, and performance outcomes.
• Support Executive Business Reviews with data-driven insights into account value.
• Identify whitespace and expansion opportunities based on unmet needs.

Skills

ROI modeling

Business cases

Data-driven analysis

Communication skills

Salesforce

Education

Bachelor's degree in Business, Finance, Economics, or related field

Tools

Excel

PowerPoint

Salesforce

Job description

Accruent is seeking a Value Realization Manager, a strategic customer-facing role focused on quantifying, tracking, and communicating value delivered by Accruent’s software and services. You will partner with sales teams to develop business cases, perform ROI analyses, and support executive conversations to drive retention and expansion.

The role requires collaboration with Sales, Value Realization, Services, and Product teams, and involves enabling sellers with value-based selling content and