Remote Customer Success Manager — AI-Driven ROI Growth

Relativity; Charleston (SC); Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions. You will drive adoption, demonstrate value, and steer accounts toward renewal with documented ROI.

You will partner with Sales and Adoption Services, craft ROI narratives, deliver onboarding, and use AI tools to accelerate communications and templates. This role emphasizes data fluency, proactive risk management, and scalable customer programs.

Qualifications

• 2-4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in SaaS/tech

Responsibilities

• Drive adoption and value realization across a portfolio; design adoption engagements and ROI narratives
• Manage health, risk and Gainsight-driven workflows with proactive remediation
• Design scalable tactics and use AI tools to draft communications, templates, and adoption analyses

Skills

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions. You will drive adoption, demonstrate value, and steer accounts toward renewal with documented ROI.

You will partner with Sales and Adoption Services, craft ROI narratives, deliver onboarding, and use AI tools to accelerate communications and templates. This role emphasizes data fluency, proactive risk management, and scalable customer programs.