Value Realization Consultant - Hybrid, Exec Engagement

Tricentis; Atlanta (GA); Hybrid; USD 110,000 - 165,000; Full time

Job summary

Tricentis is seeking a Customer Value Consultant to be the primary post-sales owner for customer success in Atlanta/Austin, hybrid. You will drive value realization, lead executive reviews, and energize adoption across multiple accounts, connecting outcomes to measurable ROI and renewals.

You'll collaborate with Sales, Technical, Support, and Product teams to align on outcomes and expansion opportunities, ensuring a seamless customer experience and sustained growth.

Qualifications

• Proven success improving adoption and value realization across a portfolio of recurring-revenue customers.
• Experience communicating with VP/C-level stakeholders and driving outcomes.
• Ability to translate adoption data into credible ROI narratives.

Responsibilities

• Own the Customer Success Plan for each customer, defining outcomes and milestones.
• Drive value realization by evidencing progress against outcomes and ROI narratives.
• Lead Executive Business Reviews and build relationships across the customer org.
• Manage the transition from go-live into ongoing adoption with clear success criteria.
• Maintain a holistic view of customer health, including adoption, utilization, and renewal risk.
• Identify renewal risks early and document mitigation plans with owners and escalation paths.
• Coordinate with Account Executives, Renewals, Technical, Support, and Product teams.
• Spot and qualify expansion signals and pass them to the Account Executive with a value rationale.

Skills

Customer success

Executive engagement

Value storytelling

Retention risk

Commercial acumen

Cross-functional leadership

Product knowledge

Data-driven prioritization

Education

Bachelor's degree

Job description

Tricentis is seeking a Customer Value Consultant to be the primary post-sales owner for customer success in Atlanta/Austin, hybrid. You will drive value realization, lead executive reviews, and energize adoption across multiple accounts, connecting outcomes to measurable ROI and renewals.

You'll collaborate with Sales, Technical, Support, and Product teams to align on outcomes and expansion opportunities, ensuring a seamless customer experience and sustained growth.