Executive Value Consultant

Tricentis; Austin (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Tricentis seeks a Customer Value Consultant to own post-sales customer success, guiding customers to realize measurable business value from their Tricentis investments. You will build trusted relationships from operational stakeholders to C-level sponsors and orchestrate resources to advance customer outcomes and value realization.

You will manage the Customer Success Plan, drive ROI narratives, and lead executive reviews while ensuring adoption, renewal health, and expansion opportunities

Qualifications

• 5–8+ years in customer success/value consulting or equivalent enterprise SaaS post-sales role.
• Ability to engage with VP and C-level stakeholders.
• Translate adoption data into credible ROI narratives.
• Experience identifying renewal risk and mitigation plans.
• Understanding recurring-revenue models and renewal drivers.

Responsibilities

• Own the Customer Success Plan for each customer, defining outcomes and milestones.
• Demonstrate value realization with progress against outcomes and ROI narratives.
• Lead Executive Business Reviews and coordinate internal resources for outcomes.
• Manage transition from go-live to ongoing adoption and early milestone governance.
• Monitor customer health across adoption, utilization, technical health, support, and commercial standing.
• Flag renewal risks 120 days out with mitigation plans and clear owners.
• Collaborate with Account Executives, Renewals, Technical, Support, Services, Product, and partners to deliver a unified customer experience.
• Identify expansion signals and hand them to the Account Executive with a clear value rationale.

Skills

Customer success

Executive engagement

Value storytelling

Retention & risk

Commercial acumen

Cross-functional leadership

Product/tech fluency

Data-driven prioritization

Job description

Tricentis seeks a Customer Value Consultant to own post-sales customer success, guiding customers to realize measurable business value from their Tricentis investments. You will build trusted relationships from operational stakeholders to C-level sponsors and orchestrate resources to advance customer outcomes and value realization.

You will manage the Customer Success Plan, drive ROI narratives, and lead executive reviews while ensuring adoption, renewal health, and expansion opportunities