Post-Sales Customer Value & Adoption Lead

Tricentis; Austin (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Tricentis is seeking a Customer Value Consultant to own post‑sales success, driving measurable business value and adoption across Direct‑Led, Co‑Sell, and Opportunistic segments. You will partner with account executives and cross‑functional teams to ensure renewal health and strategic growth.

You will translate usage data into credible ROI narratives, lead executive reviews, and guide customers from go‑live through ongoing adoption, mitigating renewal risks and identifying expansion

Qualifications

• 5+ years in Customer Success, Value Consulting, Account Management, or similar enterprise SaaS post‑sales role.
• Executive presence with VP/C‑level stakeholders.
• Ability to translate technology adoption into ROI narratives and credible business cases.
• Experience identifying renewal risks, building mitigation plans, and managing escalations.

Responsibilities

• Own the Customer Success Plan for each customer, defining outcomes, milestones, and accountable actions that connect adoption to measurable business value.
• Drive value realization by evidencing progress against agreed outcomes and translating adoption data into ROI narratives.
• Lead Executive Business Reviews and build relationships across the customer organization that connect realized value to future priorities.
• Manage the transition from go‑live into ongoing adoption, agreeing success criteria early and intervening promptly when milestones slip.
• Maintain a holistic view of customer health across adoption, utilization, technical health, support experience, and commercial standing.
• Identify renewal risks early, flagging material risk at least 120 days out with a documented mitigation plan, clear owners, and escalation paths.
• Partner across Account Executives, Renewals, Technical, Support, Advisory, Professional Services, Product, and partners to create one coordinated customer experience.
• Spot and qualify expansion signals based on demonstrated value, whitespace, and adoption maturity, and hand them to the Account Executive with a clear value rationale.
• Feed customer product feedback and unmet needs back into the business through the right channels.

Skills

Customer success

Executive engagement

Value storytelling

Retention & risk management

Commercial acumen

Cross‑functional leadership

Product fluency

Execution & data prioritization

Job description

Tricentis is seeking a Customer Value Consultant to own post‑sales success, driving measurable business value and adoption across Direct‑Led, Co‑Sell, and Opportunistic segments. You will partner with account executives and cross‑functional teams to ensure renewal health and strategic growth.

You will translate usage data into credible ROI narratives, lead executive reviews, and guide customers from go‑live through ongoing adoption, mitigating renewal risks and identifying expansion