Customer Value Strategist: Executive Success & Renewal

Tricentis USA Corp.; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Tricentis USA Corp. is seeking a Customer Success leader to own the value realisation plan for each customer, defining outcomes, milestones, and accountable actions across the lifecycle.

You will build executive alignment, orchestrate onboarding to value, monitor adoption and risk, and guide cross‑functional teams to ensure measurable ROI and renewals. This role partners with sales, delivery, and product, identifies expansion signals, and maintains a clear ownership map to deliver sustained

Responsibilities

• Own the Customer Success Plan for each customer, defining outcomes, milestones, and accountable actions.
• Track progress against business outcomes across the lifecycle and translate adoption data into ROI narratives.
• Identify and remove barriers to value progress and coordinate the right interventions.
• Build relationships across the customer organisation from operational contacts to C-suite sponsors.
• Lead Executive Business Reviews to connect realised value to future priorities and align with account strategy.
• Define onboarding paths from go-live to measurable value and manage handover from Sales to delivery.
• Monitor early adoption milestones and intervene promptly when progress falls behind.
• Maintain a holistic view of customer health spanning adoption, utilisation, technical health, support experience, and commercial standing.
• Flag renewal risk with adequate lead time and coordinate mitigation with the Renewals Team.

Job description

Tricentis USA Corp. is seeking a Customer Success leader to own the value realisation plan for each customer, defining outcomes, milestones, and accountable actions across the lifecycle.

You will build executive alignment, orchestrate onboarding to value, monitor adoption and risk, and guide cross‑functional teams to ensure measurable ROI and renewals. This role partners with sales, delivery, and product, identifies expansion signals, and maintains a clear ownership map to deliver sustained