Senior Manager, Value Realization & Customer Growth

Tricentis Americas, Inc.; Atlanta (GA); On-site; USD 120,000 - 190,000; Full time

Job summary

Tricentis is seeking a senior Customer Success leader to guide a team of Customer Value Consultants. The role focuses on delivering measurable customer outcomes, driving adoption, and reducing churn through outcome-based plans and executive engagement across the portfolio.

You will partner with Sales, Renewals, Services, Product, Education, Support, and Operations to ensure a coordinated customer experience and identify expansion opportunities based on value and customer maturity.

Qualifications

• Experience building and executing programs that improve adoption, value realization, retention, and customer health.
• Ability to lead executive stakeholder conversations and drive measurable outcomes.
• Proven track record in renewal health, risk mitigation, and cross-functional alignment.

Responsibilities

• Lead and develop a team of Customer Value Consultants to deliver measurable customer outcomes.
• Build scalable customer success practices, playbooks, and operating rhythms.
• Drive value realization through outcome-based success plans and executive engagement strategies.

Skills

People leadership

Customer success strategy

Executive stakeholder engagement

Value realization

Retention and risk management

Commercial acumen

Cross-functional leadership

Data-driven decisions

Job description

Tricentis is seeking a senior Customer Success leader to guide a team of Customer Value Consultants. The role focuses on delivering measurable customer outcomes, driving adoption, and reducing churn through outcome-based plans and executive engagement across the portfolio.

You will partner with Sales, Renewals, Services, Product, Education, Support, and Operations to ensure a coordinated customer experience and identify expansion opportunities based on value and customer maturity.