Customer Value Realization Lead

Tricentis; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Tricentis is seeking a Customer Value Consultant in the United States to lead post-sales customer success initiatives. You will own the Customer Success Plan, drive measurable business value, and orchestrate resources across Tricentis and partners to advance customer outcomes.

You will build trusted relationships from operational stakeholders to VP and C-level sponsors, manage adoption, and identify renewal risks early with mitigation plans.

Qualifications

• 5–8+ years in Customer Success or related enterprise SaaS post-sales roles.
• Executive stakeholder engagement with VP and C-level sponsors.
• Ability to translate technology adoption into business outcomes and credible ROI narratives.
• Experience identifying renewal risk and building mitigation plans.
• Commercial acumen and understanding of recurring-revenue models.
• Cross-functional leadership across Sales, Technical, Support, Services, Product, Renewals.

Responsibilities

• Own the Customer Success Plan for each customer, defining outcomes, milestones, and accountable actions that connect adoption to measurable business value.
• Drive value realization by evidencing progress against agreed outcomes and translating adoption data into credible ROI narratives.
• Lead Executive Business Reviews and build relationships across the customer organization to connect value to future priorities.
• Manage the transition from go-live into ongoing adoption, agreeing success criteria early and intervening promptly when milestones slip.
• Maintain a holistic view of customer health across adoption, utilization, technical health, support experience, and renewal status.
• Identify renewal risks early, flagging material risk at least 120 days out with a mitigation plan and clear ownership.
• Partner across Account Executives, Renewals, Technical, Support, Advisory, Professional Services, Product, and partners for a coordinated experience.
• Spot and qualify expansion signals and hand them to the Account Executive with a clear value rationale.
• Feed customer product feedback and unmet needs back into the business channels.

Skills

Customer success

Executive engagement

ROI storytelling

Retention & risk

Commercial acumen

Cross-functional leadership

Product/technical fluency

Execution & prioritization

Job description

Tricentis is seeking a Customer Value Consultant in the United States to lead post-sales customer success initiatives. You will own the Customer Success Plan, drive measurable business value, and orchestrate resources across Tricentis and partners to advance customer outcomes.

You will build trusted relationships from operational stakeholders to VP and C-level sponsors, manage adoption, and identify renewal risks early with mitigation plans.