Senior Customer Value Consultant: Post-Sales ROI & Adoption

Tricentis Americas, Inc.; Atlanta (GA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Tricentis Americas, Inc. is seeking a Customer Value Consultant in Atlanta with hybrid work options.

You will be the primary post-sales owner for customer success, driving measurable business value from the Tricentis investment and coordinating across teams to improve adoption and renewal outcomes. The role focuses on building trusted executive relationships, defining success plans, and guiding customers from go-live through ongoing adoption while identifying expansion opportunities and

Qualifications

• Experience in customer success, value realization, and managing a portfolio of recurring-revenue customers.
• Ability to engage VP and C-level stakeholders with credibility.
• Ability to translate adoption into credible investment cases based on evidence.
• Experience identifying customer risk and crafting mitigation/recovery plans.
• Understanding recurring-revenue models and renewal/expansion drivers.
• Ability to align Sales, Technical, Support, Services, Product, Renewals, and partners.
• Knowledge to connect customer goals to product capabilities and answer first-line questions.
• Disciplined in maintaining success plans, risk visibility, and next steps.

Responsibilities

• Own the Customer Success Plan for each customer, defining outcomes and milestones.
• Drive value realization by evidencing progress and translating adoption data into ROI narratives.
• Lead Executive Business Reviews and build cross-organizational relationships to align priorities.
• Manage transition from go-live to ongoing adoption with clear success criteria.
• Maintain a holistic view of customer health across adoption, health signals, and renewal status.
• Identify renewal risks early with documented mitigation plans and accountable owners.
• Coordinate with Account Executives, Renewals, Technical, Support, and Partners for a unified customer experience.
• Spot expansion signals and pass to Account Executive with a clear value rationale.

Skills

Customer success

Executive engagement

ROI storytelling

Retention risk

Commercial acumen

Cross-functional leadership

Product & tech fluency

Data-driven prioritization

Job description

Tricentis Americas, Inc. is seeking a Customer Value Consultant in Atlanta with hybrid work options.

You will be the primary post-sales owner for customer success, driving measurable business value from the Tricentis investment and coordinating across teams to improve adoption and renewal outcomes. The role focuses on building trusted executive relationships, defining success plans, and guiding customers from go-live through ongoing adoption while identifying expansion opportunities and