Senior Manager, Customer Value & Growth

Tricentis

Atlanta (GA)

On-site

USD 140,000 - 190,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Equal opportunity employer

Job summary

Tricentis is seeking a Senior Manager, Customer Value Consulting in Atlanta to lead a team focused on delivering measurable customer outcomes and reducing churn. You will build playbooks and operating rhythms to scale success across portfolios, guided by adoption milestones and executive-ready value narratives.

You will partner across Sales, Renewals, Services, Product, Education, Support, and Operations to create a cohesive customer experience and identify expansion opportunities based on

Qualifications

Experience leading customer-facing teams that drive measurable outcomes.
Track record in building and executing customer success programs.
Ability to engage VP/C-level stakeholders with value narratives.

Responsibilities

Lead and grow a team of Customer Value Consultants.
Build scalable customer success playbooks and operating rhythms.
Drive value realization through outcome-based plans and adoption milestones.
Identify renewal risks early and guide recovery plans to protect health.
Collaborate with Sales, Renewals, Services, Product, Education, Support, and Operations to align on outcomes.
Coach on expansion opportunities based on customer maturity and needs.

Skills

People leadership

Customer success strategy

Executive stakeholder engagement

ROI storytelling

Retention and risk management

Commercial acumen

Cross-functional leadership

Data-driven decision-making

Job description

You will partner across Sales, Renewals, Services, Product, Education, Support, and Operations to create a cohesive customer experience and identify expansion opportunities based on

Get your free, confidential resume review.

or drag and drop your file here.