Strategic Customer Value Architect

Tricentis UK; Austin (TX); On-site; CAD 90,000 - 120,000; Full time

Job summary

Tricentis UK is seeking a Customer Value Consultant to own post-sales success and help customers realize measurable business value from their Tricentis investment. This role exists to strengthen customer outcomes, increase adoption, reduce renewal risk, and support sustainable growth across Direct-Led, Co-Sell, and Opportunistic customer segments.

You will own the Customer Success Plan, build trusted relationships from operational stakeholders through VP and C-level sponsors, and orchestrate the

Qualifications

• Executive presence and credibility with VP and C-level stakeholders.
• Ability to translate adoption data into credible ROI narratives.
• Experience in customer success, value realization, or enterprise SaaS post-sales.
• Strong understanding of renewal risk and expansion signals.

Responsibilities

• Own the Customer Success Plan for each customer, defining outcomes and milestones.
• Drive value realization by evidencing progress and translating adoption data into ROI narratives.
• Lead Executive Business Reviews and build relationships across the customer organization.
• Manage the transition from go-live into ongoing adoption with clear success criteria.
• Maintain a holistic view of customer health across adoption, utilization, and commercial standing.
• Identify renewal risks early with documented mitigation plans and escalation paths.

Skills

Executive engagement

Value storytelling

Retention risk

Cross-functional leadership

SaaS post-sales

Product fluency

Job description

Tricentis UK is seeking a Customer Value Consultant to own post-sales success and help customers realize measurable business value from their Tricentis investment. This role exists to strengthen customer outcomes, increase adoption, reduce renewal risk, and support sustainable growth across Direct-Led, Co-Sell, and Opportunistic customer segments.

You will own the Customer Success Plan, build trusted relationships from operational stakeholders through VP and C-level sponsors, and orchestrate the