Valet Ramp Lead — Guest Experience & Operations

Evolution Parking and Guest Services; Miami (FL); On-site; USD 40,000 - 54,000; Full time

Job summary

Evolution Parking & Guest Services seeks a Valet Ramp Captain to ensure safe, efficient parking and exceptional guest service. You will lead the valet team, respond quickly to guest requests, and support the Guest Service Manager.

Requirements include 2+ years in management, valet parking experience, and ADP HRIS familiarity. The role emphasizes professionalism, reliability, and adherence to company standards and safety procedures.

Qualifications

• Strong customer service and client relationship skills.
• Excellent oral and written communication abilities.
• Experience with HRIS platforms (e.g., ADP).
• Experience in valet parking and in a supervisory role.
• 2+ years in a management position.

Responsibilities

• Establish positive guest relationships with guests, coworkers, and clients.
• Greet guests professionally on arrival and departure.
• Lead by example to enhance team performance and efficiency.
• Monitor and maintain efficient traffic flow in the valet area.
• Supervise valet operations in the Guest Service Manager's absence.
• Retrieve and park vehicles safely and accurately.
• Adhere to Evolution Parking & Guest Services standards and policies.

Skills

Customer service

Leadership

Communication

Technology proficiency

Teamwork

Attention to detail

Education

Associate's Degree

High School Diploma

GED

Tools

ADP HRIS

Job description

Evolution Parking & Guest Services seeks a Valet Ramp Captain to ensure safe, efficient parking and exceptional guest service. You will lead the valet team, respond quickly to guest requests, and support the Guest Service Manager.

Requirements include 2+ years in management, valet parking experience, and ADP HRIS familiarity. The role emphasizes professionalism, reliability, and adherence to company standards and safety procedures.