Valet Ramp Lead & Guest Experience

Evolution Parking & Guest Services, LLC; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Evolution Parking & Guest Services in Austin, TX is seeking a proactive Valet Ramp Captain to oversee valet operations, ensure guest safety, and deliver exceptional service to all guests while supporting the Guest Service Manager.

Lead by example, greet guests, manage staff, monitor traffic flow, uphold appearance and attendance standards, and resolve issues quickly. A relevant qualification and experience in valet or hospitality is required.

Qualifications

• Strong customer service skills across guests, co-workers and clients.
• Excellent oral and written communication abilities.
• Proficiency with technology and common software tools.
• Meticulous attention to detail and accuracy.
• Ability to collaborate effectively within a team.
• Capable of multitasking in a fast-paced environment.
• Associate's Degree, High School Diploma, or GED required, or equivalent experience.
• Experience with HRIS platforms (ADP) and customer service.

Responsibilities

• Greet guests in a professional, friendly manner upon arrival and departure.
• Ensure valet attendants deliver the highest level of customer service.
• Lead by example to improve team performance and coach staff.
• Monitor and maintain efficient traffic flow in the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrive and park vehicles carefully in designated areas.
• Follow all appearance and attendance standards and company policies.
• Participate in leadership development programs and other duties as assigned.

Skills

Customer service

Communication skills

Tech proficiency

Attention to detail

Teamwork

Multitasking

Education

Associate's Degree / High School Diploma / GED

Tools

ADP HRIS

Job description

Evolution Parking & Guest Services in Austin, TX is seeking a proactive Valet Ramp Captain to oversee valet operations, ensure guest safety, and deliver exceptional service to all guests while supporting the Guest Service Manager.

Lead by example, greet guests, manage staff, monitor traffic flow, uphold appearance and attendance standards, and resolve issues quickly. A relevant qualification and experience in valet or hospitality is required.