Valet Parking Supervisor - Lead & Grow

LAZ Parking; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) with Employer Match

Medical, dental, vision - 3 plan 옵션

Free company uniform

Job summary

LAZ Parking is seeking a Supervisor to oversee the safe and efficient outflow of valet cars and manage the reverse lane operations. The role reports to the Facility Manager and will stand in when unavailable, ensuring staff adherence to procedures and delivering premier customer service.

The position emphasizes training, scheduling, and performance standards, with a strong focus on customer satisfaction and teamwork within a People First culture.

Qualifications

• Supervisory experience preferred but not required.
• Strong customer service experience.
• Parking industry experience is required.
• High school diploma or GED required.
• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.

Responsibilities

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

Skills

Supervisory experience

Parking industry experience

Strong customer service

Communication skills

English proficiency

Team building

Flexibility

Education

High school diploma or GED

Job description

LAZ Parking is seeking a Supervisor to oversee the safe and efficient outflow of valet cars and manage the reverse lane operations. The role reports to the Facility Manager and will stand in when unavailable, ensuring staff adherence to procedures and delivering premier customer service.

The position emphasizes training, scheduling, and performance standards, with a strong focus on customer satisfaction and teamwork within a People First culture.