Valet Supervisor — Resort Ops & Guest Experience (FT)

LAZ Parking; Boca Raton (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

LAZ Parking in Boca Raton is seeking a Supervisor to oversee facilities on off-shift times, greet customers, and create a welcoming atmosphere across locations needing supervision.

The role requires valet/supervisor experience and the ability to work any shift, including holidays, with strong customer service. You will mentor staff, run reports, and coordinate weekly schedules while using the parking revenue system.

Qualifications

• High school diploma or GED required.
• Valid Driver's License.
• Hotel/Resort experience is required.
• Supervisory experience is required.
• Strong customer service experience.
• Parking industry experience is required.

Responsibilities

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

Skills

Professional communication

English proficiency

Open to feedback

Urgency and timeliness

Continuous improvement

Team building

Education

High school diploma or GED

Job description

LAZ Parking in Boca Raton is seeking a Supervisor to oversee facilities on off-shift times, greet customers, and create a welcoming atmosphere across locations needing supervision.

The role requires valet/supervisor experience and the ability to work any shift, including holidays, with strong customer service. You will mentor staff, run reports, and coordinate weekly schedules while using the parking revenue system.