Valet Operations Manager – Guest Experience Leader

Ace Parking Inc.; San Diego, Northern (CA, KY); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Holiday

Job summary

Ace Parking Inc. in San Diego is seeking a Hotel Operations Manager to oversee and lead all aspects of the valet drive’s daily operations, coordinating with hotel departments to ensure guest satisfaction.

You will manage a team of valet attendants, implement procedures, and uphold a culture of professionalism, safety, and exceptional service. Strong leadership and hospitality experience are essential.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum 5 years of parking or hospitality management experience.
• Demonstrated experience leading a high-end customer facing parking or Valet program.
• Strong leadership and management skills a must.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

Responsibilities

• Manage the day-to-day valet operations, ensuring adherence to established procedures and standards.
• Plan personnel utilization, interview, selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
• Develop and implement operational procedures to optimize efficiency and customer service.
• Recruit, hire, train, and schedule valet attendants and support staff.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
• Oversee the maintenance and upkeep of valet equipment, such as key storage systems, parking booths, and signage.
• Accountable for the cleanliness and appearance of the valet parking area.

Skills

Leadership

Communication

Customer service

Education

Bachelor’s degree or equivalent education and experience

Job description

Ace Parking Inc. in San Diego is seeking a Hotel Operations Manager to oversee and lead all aspects of the valet drive’s daily operations, coordinating with hotel departments to ensure guest satisfaction.

You will manage a team of valet attendants, implement procedures, and uphold a culture of professionalism, safety, and exceptional service. Strong leadership and hospitality experience are essential.