Valet Operations Lead - Guest Experience & Efficiency

AAA Parking; Los Angeles (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

AAA Parking in Los Angeles, CA, is hiring an Operations Supervisor to assist daily operations and serve as Manager-on-Duty when the Operations Manager is off. The role focuses on delivering courteous guest service, safe vehicle handling, and efficient valet operations.

The supervisor will help coach the valet team, ensure SOP compliance, manage driveway traffic, and handle shift closing paperwork while covering shifts as needed.

Responsibilities

• Greet guests courteously.
• Ensure customers are receiving timely service.
• Assist customers in and out of their vehicle.
• Drive, park, and retrieve customer vehicles in a safe and professional manner.
• Assist with training and coaching an excellent valet team.
• Maintains full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.
• Responsible for driveway and traffic activity.
• Responsible for shift closing paperwork.
• Implementing a successful staging plan for current traffic conditions to ensure maximum parking capacity.
• Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.
• Ensure work area, including parking lot and driveway are clean free of debris and obstruction.
• Substitute for any position, if necessary.

Job description

AAA Parking in Los Angeles, CA, is hiring an Operations Supervisor to assist daily operations and serve as Manager-on-Duty when the Operations Manager is off. The role focuses on delivering courteous guest service, safe vehicle handling, and efficient valet operations.

The supervisor will help coach the valet team, ensure SOP compliance, manage driveway traffic, and handle shift closing paperwork while covering shifts as needed.