Valet Operations Leader & Guest Service

Parking Management Company; Tampa (FL); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Paid time off

Bonus opportunities

Job summary

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, delivering valet and self-parking management, shuttle services, and event parking across multiple industries.

The role of Valet Supervisor / Guest Service Coordinator focuses on coordinating vehicle flow, ensuring guest satisfaction, and guiding staff to maintain high service standards on-site.

Qualifications

• High school diploma or GED required; 1 year minimum supervisory experience in customer service/hospitality preferred.
• Valid driver’s license with reliable transportation; clean driving record.
• Experience in leadership and team management in hospitality or service industries preferred.

Responsibilities

• Oversee daily valet operations and staff performance to ensure smooth service.
• Address guest questions, concerns, service issues, and claims professionally.
• Lead daily pre-shift meetings and communicate updates to the GSM and team.

Skills

Guest service

Communication

Leadership

Team coordination

Education

High school diploma or GED

Job description

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, delivering valet and self-parking management, shuttle services, and event parking across multiple industries.

The role of Valet Supervisor / Guest Service Coordinator focuses on coordinating vehicle flow, ensuring guest satisfaction, and guiding staff to maintain high service standards on-site.